Five-Star CSR: Customer Experience & Field Support

Advanced Electrical Concepts Inc.; Vancouver (WA); On-site; USD 40,000 - 60,000; Full time

Job summary

Mr. Electric of Clark County is seeking a Customer Service Representative to act as the hub of our service journey.

The CSR will handle inbound/outbound calls, schedule service opportunities, and maintain precise records in ServiceTitan while supporting field technicians and the dispatch team. The role emphasizes a five-star customer experience, accurate documentation, and proactive follow-up to ensure smooth operations from first contact through close.

Qualifications

• A high school diploma or equivalent required.
• Experience in customer service, call center, administrative, scheduling, hospitality or service-industry preferred.
• Experience with ServiceTitan or similar field-service software is helpful but not required.

Responsibilities

• Represent Live R.I.C.H. values in every interaction with customers and team members.
• Provide warm, professional customer service via phone, text, email, and other channels.
• Respond quickly to new opportunities and book qualified customers while maintaining accurate records in ServiceTitan.
• Support Service Professionals in the field and assist with Live Close and dispatch coverage.
• Document customer needs, access instructions, scheduling information, and communication history for clear handoffs and reporting.
• Escalate issues within policy and collaborate with Dispatch to align capacity and commitments.

Skills

Customer service

Call center

Scheduling

Administrative

Hospitality

Sales

Education

High school diploma

Tools

ServiceTitan

Job description

Mr. Electric of Clark County is seeking a Customer Service Representative to act as the hub of our service journey.

The CSR will handle inbound/outbound calls, schedule service opportunities, and maintain precise records in ServiceTitan while supporting field technicians and the dispatch team. The role emphasizes a five-star customer experience, accurate documentation, and proactive follow-up to ensure smooth operations from first contact through close.