Five-Star Service Experience Coordinator

Mr. Electric of The PNW; Vancouver (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

Mr. Electric of Clark County is seeking a Customer Service Representative to drive a five-star customer journey from first contact through job completion. You will support field teams, maintain accurate service records in ServiceTitan, and handle inbound/outbound communications with professionalism.

The role emphasizes speed to lead, accurate data, and a collaborative team environment. Qualifications include a high school diploma and prior customer service experience.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, call center, or administrative roles preferred.
• Comfort with using multiple computer systems and documenting information accurately.

Responsibilities

• Represent Live R.I.C.H. values in every interaction.
• Provide warm, professional customer service via calls, text, and email.
• Achieve high qualified booking rate and minimize cancellations.
• Document customer needs, contact info, scheduling details, and accessibility for handoff.
• Support Service Professionals with scheduling, information, and systems literacy.
• Assist with Live Close processes and ensure accurate post-call records.
• Add back-office support with administrative tasks, reporting, and AI-enabled workflows.

Skills

Customer service

Communication

Documentation

Multitasking

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Mr. Electric of Clark County is seeking a Customer Service Representative to drive a five-star customer journey from first contact through job completion. You will support field teams, maintain accurate service records in ServiceTitan, and handle inbound/outbound communications with professionalism.

The role emphasizes speed to lead, accurate data, and a collaborative team environment. Qualifications include a high school diploma and prior customer service experience.