Five-Star Clinic Operations Leader

Betterhealthgroup; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

No weekends

Paid Time Off

Medical, Dental & Vision insurance

401(k) plan

Wellbeing & Support

Professional development (VIPcare/VIP)

Job summary

VIPCARE is seeking an Office Manager to lead day-to-day operations of a multi-provider medical practice in Jacksonville, FL. You will oversee clinical and administrative workflows, staff, and provider coordination to deliver Five-Star service and patient-centered care.

The role emphasizes compliance with Medicare Advantage, HIPAA, and quality initiatives, with leadership responsibilities for 3–7 staff members and regular performance reporting to regional management.

Qualifications

• Bachelor’s or Associate degree in Healthcare Administration, Business Administration, or related field preferred.
• 4+ years in healthcare operations or clinic administration.
• 1+ year in leadership or supervisory role in a physician practice or outpatient clinic.
• Certifications in CMA, BLS/CPR preferred; HIPAA familiarity.
• Proficiency with EMRs and clinical workflows; strong organizational skills.

Responsibilities

• Lead day-to-day operations of the medical practice ensuring patient-centered clinic operations.
• Monitor and improve KPIs, including HEDIS measures, patient access, and quality outcomes.
• Supervise clinic staff (3–7 members) and manage scheduling, PTO, and performance.
• Coordinate provider schedules and support credentialing, enrollment, and care coordination.
• Ensure compliance with Medicare Advantage, HIPAA, OSHA, CLIA, and safety standards.
• Communicate performance and improvement recommendations to leadership.

Skills

Leadership

Healthcare operations

Staff management

Quality improvement

HIPAA knowledge

Education

High school or equivalent

Healthcare Administration degree preferred

Tools

EMR systems

Google Workspace

Job description

VIPCARE is seeking an Office Manager to lead day-to-day operations of a multi-provider medical practice in Jacksonville, FL. You will oversee clinical and administrative workflows, staff, and provider coordination to deliver Five-Star service and patient-centered care.

The role emphasizes compliance with Medicare Advantage, HIPAA, and quality initiatives, with leadership responsibilities for 3–7 staff members and regular performance reporting to regional management.