Fitness Receptionist

Arch Amenities Group; Alexandria (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Arch Amenities Group, a leading spa, fitness and leisure firm, seeks a Fitness Front Desk Associate to warmly greet guests, handle inquiries, and process transactions. You will learn the facility and its services to inform members and ensure a welcoming, secure environment.

The role requires excellent communication, money handling experience, and the ability to work nights, weekends, and holidays. Energetic, team oriented, and proficient with office tech are essential.

Qualifications

• High School diploma; college degree preferred.
• Experience handling money.
• Excellent communication and customer service.
• Efficient, well organized; able to multitask.
• Professional demeanor and appearance.
• Excellent verbal and written skills.
• Energetic, enthusiastic and motivational.
• Strong team player.
• Proficient with computers and office equipment.
• Able to lift 25 lbs.
• Available to work nights, weekends and holidays.
• Able to stand for long periods; able to stand, stoop, kneel, crouch, bend, walk, and talk.

Responsibilities

• Greets guests and members warmly and answers inquiries.
• Processes transactions and handles money and daily reconciliations.
• Maintains facility cleanliness and ensures proper inventory levels.
• Develops knowledge of facility amenities to inform members and guests.
• Ensures access is restricted to actual members and guests, and that safety protocols are followed.
• Communicates important information to coworkers at shift end and updates the staff log.
• Enrolls members in programs and makes reservations for spa services and personal training.
• Assists with reservations, directions, and phone inquiries as needed.
• Performs miscellaneous duties as assigned by the Facility Manager.

Skills

Customer service

Communication

Cash handling

Organization

Multitasking

Team player

Education

High School diploma; college degree preferred

Job description

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Fitness Front Desk Associate. The Fitness Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Fitness Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Fitness Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness.

Responsibilities:

• Ensures the “Arch Amenities Group Experience” for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of the facility and Arch Amenities Group.
• Reports any incident or accident to the Facility Manager.
• Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies and or products, when applicable.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Greets each and every guest with a smile and direct eye contact.
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shift by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it’s necessary to leave the area.
• Keeps area clear of clutter and personal effects.
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
• Informs facility manager of any member, guest, or facility issues.
• Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
• Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
• Additional duties as assigned.

Qualifications:

• High School diploma but college degree preferred.
• Previous experience handling money
• Excellent communication, customer service skills, and work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Strong team player
• Proficient in appropriate computer skills and office equipment
• Ability to lift 25 lbs.
• Availability to work nights, weekends and holidays
• Availability to stand for long periods of time
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.