Fitness Operations Director: Grow Retention & Revenue

D1 Training - Sandy Springs; Sandy Springs (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

D1 Training - Sandy Springs is seeking a Fitness Operations Manager who will own the coaching product end to end. You’ll lead athletes, staff, retention, upsells, and the numbers behind the training floor, acting as the GM of your division.

You’ll thrive if you love a data dashboard as much as a PR on the platform, and you’re excited to own outcomes, create a high-performance culture, and drive re-ups through personalized coaching and systems thinking.

Qualifications

• 2+ years coaching, personal training, or sports performance experience.
• Certification required: CSCS, NASM, USAW, or equivalent.
• CPR/AED certified, or willing to obtain before start.
• Prior experience in a gym, studio, or franchise environment preferred.
• Familiarity with TeamBuildr or ability to learn quickly.

Responsibilities

• Own the floor: coach group sessions and 1:1 training weekly; set energy, standard and culture.
• Know members by name, goal, and progress; lead graduation check-ins and map next phase.
• Drive retention and upsell revenue; use data to inform re-ups and upgrades.
• Hire, train, schedule, and develop coaching staff; maintain coaching quality.
• Maintain processes, SOPs, CRM, scheduling, and equipment; fix issues proactively.

Skills

Coaching

Data-driven decisions

People management

Sales / upsell

Tools

TeamBuildr

CRM Scheduling

Spreadsheets

Job description

D1 Training - Sandy Springs is seeking a Fitness Operations Manager who will own the coaching product end to end. You’ll lead athletes, staff, retention, upsells, and the numbers behind the training floor, acting as the GM of your division.

You’ll thrive if you love a data dashboard as much as a PR on the platform, and you’re excited to own outcomes, create a high-performance culture, and drive re-ups through personalized coaching and systems thinking.