Fitness Membership & Experience Specialist

HOTWORX - North Greenbush, NY; Latham (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

HOTWORX - North Greenbush, NY is seeking a Trainer Sales Associate to deliver an exceptional member experience while driving new memberships, retail sales, and studio traffic.

This role blends customer service, sales, fitness education, marketing and daily studio operations to keep members engaged and motivated. Certifications in HOTWORX, CPR, AED and First Aid are encouraged as part of ongoing training.

Qualifications

• Energetic, outgoing, reliable and sales-motivated.
• Enjoys working with people and thrives in a goal-oriented environment.
• Strong communication, customer service, follow-up and relationship-building skills.

Responsibilities

• Welcome and engage members and guests, provide excellent customer service, and create a positive studio environment.
• Educate members on HOTWORX workouts, the HOTWORX App, Burn Off App, challenges, equipment and products.
• Generate leads through guest passes, referrals, local partnerships, social media and promotions.
• Conduct membership consultations, follow up with prospects, close sales, and meet membership and retail goals.
• Support member retention by building relationships and keeping members motivated and engaged.
• Assist with studio marketing, social media, promotions and community outreach.
• Maintain accurate prospect and client tracking records and complete follow-up.
• Complete opening/closing procedures, cleaning, organization and other daily studio tasks.
• Maintain a professional appearance and follow all HOTWORX policies and customer service standards.
• Participate in required training and maintain HOTWORX CPR, AED and First Aid certifications.

Skills

Customer service

Sales

Communication

Relationship-building

Fitness education

Job description

HOTWORX - North Greenbush, NY is seeking a Trainer Sales Associate to deliver an exceptional member experience while driving new memberships, retail sales, and studio traffic.

This role blends customer service, sales, fitness education, marketing and daily studio operations to keep members engaged and motivated. Certifications in HOTWORX, CPR, AED and First Aid are encouraged as part of ongoing training.