Member Experience Concierge

24 Hour Fitness USA, LLC; San Diego (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Free gym membership

Medical and dental coverage

401k with match

Job summary

24 Hour Fitness USA, LLC in California is seeking a friendly, results-driven front desk member services associate to welcome new members and guide them through the start of their fitness journey. You will listen to goals, build trust, and tailor personalized solutions that support overall fitness success.

As the first face members see, you will deliver a warm greeting, keep the gym welcoming and safe, and provide an informative, inclusive experience while helping guests take the right next steps

Qualifications

• Minimum of 1 year of experience in retail or fitness sales.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• You help keep our gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging.

Skills

Customer service

Sales experience

Job description

24 Hour Fitness USA, LLC in California is seeking a friendly, results-driven front desk member services associate to welcome new members and guide them through the start of their fitness journey. You will listen to goals, build trust, and tailor personalized solutions that support overall fitness success.

As the first face members see, you will deliver a warm greeting, keep the gym welcoming and safe, and provide an informative, inclusive experience while helping guests take the right next steps