Member Experience & Fitness Advisor

24 Hour Fitness; West Hollywood (CA); On-site; USD 52,349,000 - 56,482,000; Full time

Benefits offered by this job

Free gym membership

401k with match

Medical and dental coverage

Discounts on products and personal训练

Job summary

24 Hour Fitness is seeking a Front Desk Member Experience Associate to warmly welcome new members and guide them through the start of their fitness journey. You will listen to goals, suggest personalized options, and help members feel at home in our club.

In this role you will build genuine relationships, maintain a clean and safe gym, and deliver a friendly sales and service experience. A positive, proactive attitude and strong interpersonal skills are essential.

Qualifications

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Flexibility to work weekdays, weekends, and holidays.
• Strong service mentality and desire to deliver exceptional member experiences.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• You help keep our gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging.

Skills

Customer service

Sales

Retail experience

CPR/AED

Interpersonal skills

Listening

Job description

24 Hour Fitness is seeking a Front Desk Member Experience Associate to warmly welcome new members and guide them through the start of their fitness journey. You will listen to goals, suggest personalized options, and help members feel at home in our club.

In this role you will build genuine relationships, maintain a clean and safe gym, and deliver a friendly sales and service experience. A positive, proactive attitude and strong interpersonal skills are essential.