Fitness Member Experience Specialist

BFit Gyms; Carlsbad (CA); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

401k with match

Free gym membership

Discounts on products and personal培训

Employee Resource Groups

Job summary

24 Hour Fitness is seeking a friendly, member-focused associate to welcome new members and guide them on starting their fitness journey. You will build trust-based relationships, listen to goals, and tailor personalized solutions while promoting a positive, results-driven member experience.

You will be the first face in our gym, supporting onboarding, creating a sense of belonging, and delivering an outstanding guest experience with a welcoming, inclusive atmosphere.

Qualifications

• Demonstrate authenticity, sincerity, and open-mindedness; act with integrity.
• Self-motivated and passionate about helping others, with a growth mindset.
• Strive to excel, meet or exceed goals, with a positive, can-do attitude.
• CPR and AED certification must be obtained within 60 days.

Responsibilities

• Develop first-name relationships with members and resolve concerns.
• Keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, and inclusive sales/service experience to all guests and members.
• Support onboarding to connect members to fitness offerings; greet and check in.

Skills

Authenticity & integrity

Self-motivation & growth mindset

Goal orientation

Positive attitude

Service mindset

Retail or fitness sales experience

CPR & AED certification within 60 days

Job description

24 Hour Fitness is seeking a friendly, member-focused associate to welcome new members and guide them on starting their fitness journey. You will build trust-based relationships, listen to goals, and tailor personalized solutions while promoting a positive, results-driven member experience.

You will be the first face in our gym, supporting onboarding, creating a sense of belonging, and delivering an outstanding guest experience with a welcoming, inclusive atmosphere.