Fitness Front Desk & Member Experience Specialist

US Fitness; Washington (District of Columbia); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Complimentary club membership + guest

Discounts on training, spa services,

Employee referral bonus

In-house Certification + Continuing

Full-Time Only: Medical, dental,vision

Job summary

US Fitness in Washington, DC is seeking a Front Desk Associate who greets members, answers questions, and creates a friendly, professional atmosphere from the moment you walk in.

You will manage check-ins, handle calls and transactions with a smile, keep the lobby organized, and support club programs and member engagement to deliver an exceptional fitness experience. This role builds a foundation for growth into Personal Training and Membership Management.

Qualifications

• Friendly, enthusiastic attitude with strong communication skills.
• Organized, punctual, and able to multitask in a fast-paced setting.
• CPR/AED certification or willingness to obtain within 30 days.
• Basic computer and cash-handling skills.
• Interest in building a career in fitness, including opportunities as a Personal Trainer or Membership Manager.

Responsibilities

• Greet and check in members, guests, and visitors.
• Handle calls, questions, and transactions with a smile.
• Keep the front desk and lobby clean and organized.
• Support club programs and member engagement.

Skills

Friendly demeanor

Strong communication

Organization

Multitasking

Basic computer skills

Cash handling

CPR/AED certification

Tools

POS system

Job description

US Fitness in Washington, DC is seeking a Front Desk Associate who greets members, answers questions, and creates a friendly, professional atmosphere from the moment you walk in.

You will manage check-ins, handle calls and transactions with a smile, keep the lobby organized, and support club programs and member engagement to deliver an exceptional fitness experience. This role builds a foundation for growth into Personal Training and Membership Management.