Front Desk Leader | Gym Ops & Team Coach

US Fitness; Falls Church (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Complimentary club membership + guest*

Discounts on training, programs, and用品

Employee referral bonus

In-house Certification + Continuing Ed

Job summary

US Fitness is seeking a Front Desk Manager to lead our Front Desk crew and deliver the Ultimate Fitness Experience to every member. You will coach a high-energy team, handle payroll, maintain smooth operations, and promote services with product knowledge.

Qualifications include a high school diploma or GED, CPR/AED and First Aid certifications, and prior management experience. Your role is full-time, on-site at Falls Church, VA, with a focus on guest satisfaction and team development.

Qualifications

• Strong communication and relationship-building skills.
• Leadership and coaching ability with a team-first mindset.
• Experience with cash handling and POS transactions.

Responsibilities

• Inspire, coach, and mentor Front Desk Associates to exceed service and sales goals.
• Recruit, hire, onboard, and grow an all-star front-of-house team.
• Run the playbook: implement all Front Desk SOPs with consistency and care.
• Keep operations crisp: cleanliness, organization, and teammate relations on point.
• Lead new-hire development, ongoing coaching, and regular team huddles.
• Share club updates so the desk team is always in the know.
• Oversee POS activity and ensure accurate, complete transactions.
• Build schedules, track time & attendance, and verify payroll bi-monthly.
• Track inventory, restock essentials, and optimize ordering systems.
• Promote pro shop items, drinks, and supplements with friendly product know-how.
• Support day-to-day club operations and serve as Manager On Duty as needed.

Skills

Leadership

Customer service

Communication

Team coaching

Education

High school diploma or GED

CPR/AED and First Aid certifications

Tools

MS Office

Email

Windows basics

Job description

US Fitness is seeking a Front Desk Manager to lead our Front Desk crew and deliver the Ultimate Fitness Experience to every member. You will coach a high-energy team, handle payroll, maintain smooth operations, and promote services with product knowledge.

Qualifications include a high school diploma or GED, CPR/AED and First Aid certifications, and prior management experience. Your role is full-time, on-site at Falls Church, VA, with a focus on guest satisfaction and team development.