Fitness Floor Concierge & Member Experience

Village Health Clubs & Spas; Phoenix (AZ); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Limited medical

Dental insurance

Life insurance

Vision discounts

Short-term disability

401(k)

Job summary

Village Health Clubs & Spas in Phoenix is hiring a part-time attendant responsible for housekeeping and friendly customer service on the fitness floor.

You will perform daily cleaning, inspect equipment, restock towels, assist members, and coordinate with trainers while ensuring safety and a welcoming atmosphere.

This role requires weekend availability and a physical presence on-site; prior experience in health clubs is a plus.

Qualifications

• Attention to detail is essential.
• Self-starter and able to work independently.
• Team player with strong customer service focus.
• Good knowledge of fitness equipment including machines and free weights.
• Excellent interpersonal communication; comfortable with groups and individuals.
• Proficient with MS Office (Outlook, Excel, Publisher).
• Evenings and weekends work may be required.
• Must maintain a physical presence on-site at Village locations.

Responsibilities

• Attract and Retain members by consistently providing excellent customer service
• Routine walk through of fitness floor every 30 minutes to inspect for areas needing attention and cleaning, answer member questions, and restock and hand out towels.
• Ensure “Customer Service Attendant on Duty” sign is accurately displayed in all fitness areas so that members are aware of who is on duty and available for assistance.
• Operate cleaning equipment and tools to maintain cleanliness and functionality of the entire fitness floor. Performing deep cleaning/surface cleaning of equipment daily.
• Pick up litter and remove garbage from the fitness areas of the club regularly. Refill supplies on cleaning carts.
• Complete a daily itemized Fitness Floor Cleaning Report at end of each shift. Listing tasks accomplished and tasks still needing attention. Report is sent to the Fitness Director, Fitness Counselors, General Manager, AGM, Fitness Director and the Manager on Duty daily.
• Inspect fitness equipment daily for maintenance issues. Report all issues to Fitness Director and Fitness Maintenance Director, including equipment name/number and club location.
• Provide basic instruction to members that may need assistance with operation of machines and free-weights. Assist with basic instruction as trained and inform members about Personal Trainers. Encourage members to obtain a Personal Trainer for additional instruction and/or introduce the member to a Personal Trainer on duty.
• Become familiar with all the Personal Trainers, Pilates Instructors, Group Exercise Instructors and Spa Service Providers and their specialties.
• Deliver the Junior Certification Program when scheduled to do so. This includes but is not limited to ensuring that Junior Members are enrolled and registered. Train Junior Members and continually verify that they are certified and trained.
• Perform Manager on Duty responsibilities as assigned. Responsibilities include knowing the facility, emergency procedure manual, MOD manual, incident reports and other duties as assigned.
• Responsible for assisting other departments with responsibilities such as: opening hot yoga, checking in members at the Spa, performing walkthroughs of locker rooms to ensure lockers are unlocked and clean. Plus other duties as assigned.
• Performs other duties as assigned which may include the use of Personal Protection Equipment (PPE)
• Attend all staff meetings as required

Skills

Attention to detail

Self-starter

Team player

Customer service

Fitness equipment

Interpersonal skills

MS Office

Evenings/weekends

On-site presence

Tools

MS Office

Job description

Village Health Clubs & Spas in Phoenix is hiring a part-time attendant responsible for housekeeping and friendly customer service on the fitness floor.

You will perform daily cleaning, inspect equipment, restock towels, assist members, and coordinate with trainers while ensuring safety and a welcoming atmosphere.

This role requires weekend availability and a physical presence on-site; prior experience in health clubs is a plus.