Fitness Equipment Tech Support Pro

Crawford Thomas Recruiting; Jersey City (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Crawford Thomas Recruiting is seeking a Technical Support Specialist in Jersey City, NJ. You will troubleshoot customer issues, answer product questions, coordinate spare parts, and help resolve service requests in a fast-paced environment.

The ideal candidate has 3+ years in technical support, strong communication, and proficiency with CRM platforms. You will maintain CRM data, document interactions, and ensure SLA adherence while delivering excellent customer service.

Qualifications

• 3+ years of experience in technical support or related environment.
• Excellent verbal and interpersonal communication, active listening, and customer service.
• Strong troubleshooting and problem-solving abilities.
• Ability to multitask, prioritize requests, and manage time effectively.
• Experience using CRM or customer service platforms.

Responsibilities

• Respond promptly to customer questions, service requests, and technical issues.
• Gather information to identify and troubleshoot problems.
• Serve as first line of technical support and escalate complex problems when necessary.
• Strive for high First Time Fix Rates with accurate solutions.
• Identify and order spare parts for straightforward repairs.
• Document product, service, and customer feedback in CRM.
• Maintain clear communication with customers throughout troubleshooting and resolution.
• Support service teams within SLAs.
• Collect and document product, service, and customer feedback from the field.
• Maintain accurate customer, product, and service information within CRM and internal systems.
• Help identify opportunities to improve service efficiency and reduce costs.
• Complete required product, process, and systems training.

Skills

Communication skills

Active listening

Troubleshooting

Multitasking

CRM experience

Tools

SAP

Salesforce

ServiceMax

CRM systems

Job description

Crawford Thomas Recruiting is seeking a Technical Support Specialist in Jersey City, NJ. You will troubleshoot customer issues, answer product questions, coordinate spare parts, and help resolve service requests in a fast-paced environment.

The ideal candidate has 3+ years in technical support, strong communication, and proficiency with CRM platforms. You will maintain CRM data, document interactions, and ensure SLA adherence while delivering excellent customer service.