Fitness Equipment Customer Support Pro

Socket.dev; Saint Charles (MO); On-site; USD 42,000 - 52,000; Full time

Job summary

TRUE, a global leader in premium fitness machines, is hiring a Customer Support Specialist to assist customers via email and phone with timely solutions. You'll work with logistics, sales and tech support to resolve issues and improve processes.

The role requires 1 year of customer service experience, proficiency with MS Office, and ability to work independently in a fast-paced environment. Sponsorship is not available; applicants must be legally authorized to work in the United States.

Qualifications

• 1 year of customer service experience required.
• Experience in consumer goods, manufacturing, logistics, or fitness industry.
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and adapt to change in a goal-oriented environment.
• Strong written and verbal communication skills.

Responsibilities

• Respond to inbound calls and emails from customers, dealers, and service partners promptly.
• Document interactions and case details in CSRM system.
• Collaborate with logistics, sales, and technical support teams to resolve issues.
• Relay feedback to supervisors for process improvements.
• Assist customers with non-warranty parts orders and order status updates.
• Provide basic troubleshooting for fitness equipment and guide setup.
• Escalate complex issues to higher-level support per guidelines.
• Monitor service tickets to ensure timely follow-up.
• Support a positive team culture and meet productivity goals.

Skills

Customer service

Communication

Problem solving

Tools

Microsoft Office

Job description

TRUE, a global leader in premium fitness machines, is hiring a Customer Support Specialist to assist customers via email and phone with timely solutions. You'll work with logistics, sales and tech support to resolve issues and improve processes.

The role requires 1 year of customer service experience, proficiency with MS Office, and ability to work independently in a fast-paced environment. Sponsorship is not available; applicants must be legally authorized to work in the United States.