Fitness Tech Customer Support Specialist

True Fitness Technology; Saint Charles (MO); On-site; USD 28,000 - 30,000; Full time

Job summary

True Fitness Technology Inc in Saint Charles, Missouri, is seeking a Customer Support Specialist to assist customers by email and phone, delivering timely solutions to operational challenges.

You will document interactions in CSRM, coordinate with logistics, sales, and technical teams, and provide basic troubleshooting for fitness equipment. One year of CS experience and MS Office proficiency are required; visa sponsorship is not offered.

Qualifications

• 1 year of customer service experience required, call center preferred.
• Experience with consumer goods or fitness industry is a plus.
• Proficient in MS Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.

Responsibilities

• Respond to inbound calls and emails from customers, dealers, and service partners.
• Document interactions and case details accurately in the CSRM system.
• Collaborate with logistics, sales, and technical support to resolve issues.
• Relay feedback and recurring issues to supervisors for process improvement.
• Assist with non-warranty parts orders, order status, and shipping updates.
• Provide basic troubleshooting for home and commercial fitness equipment.
• Escalate complex issues to higher-level support per guidelines.
• Monitor service tickets for timely follow-up and closure.

Skills

Customer service

MS Office

Phone communication

Independent work

Tools

CSRM system

Job description

True Fitness Technology Inc in Saint Charles, Missouri, is seeking a Customer Support Specialist to assist customers by email and phone, delivering timely solutions to operational challenges.

You will document interactions in CSRM, coordinate with logistics, sales, and technical teams, and provide basic troubleshooting for fitness equipment. One year of CS experience and MS Office proficiency are required; visa sponsorship is not offered.