Fitness Club Supervisor: Guest Experience & Team Lead

Planet Fitness; North Bergen (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Planet Fitness in Fairview, NJ is seeking an Assistant Manager to help oversee gym operations and ensure an exceptional, Judgement Free member experience while driving a financially successful club.

You will assist in recruiting, training, and developing a high-performing staff, manage front desk duties, member services, cleanliness, and supplies, and provide backup support to the Club Manager as needed.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic.
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff.
• Assist in maintaining a welcoming atmosphere for all members and guests and ensuring staff follows customer service guidelines.
• Assist with Staff Management and backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - ensuring a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Front desk activities: answer phones, check members in, sign-up new members, and conduct tours.
• Assist in overseeing cleanliness and maintenance of the facility.
• Assist in ordering supplies within budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Skills

Superior customer service

Staff management

Communication

Diplomacy

Microsoft Office

Problem solving

Education

High school diploma/GED

Tools

Microsoft Suite

Job description

Job Summary - Planet Fitness FAIRVIEW, NJ location

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  
  • Assist in scheduling and supervising staff.
• • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.