Fitness Club Lead: Member Experience & Operations

Planet Fitness; Tucker (GA); On-site; USD 45,000 - 55,000; Full time

Job summary

Planet Fitness Tucker is seeking an Assistant Manager to oversee club operations and ensure a positive member experience. You will lead the team, manage scheduling, payroll, and daily tasks to maintain a high-energy Judgement Free Zone environment.

The role emphasizes member service, operational efficiency, and adaptability in a fast-paced fitness club, reporting to the General Manager. Experience in hospitality or retail management is a plus.

Qualifications

• Customer service excellence with coworkers and the public.
• Active listening and empathy to understand customer perspectives.
• Ability to analyze information and propose effective solutions.

Responsibilities

• Provide operational support to the General Manager via team development and metric analysis to drive profit.
• Be flexible with scheduling to ensure coverage as needed.
• Monitor staff to ensure each member receives exceptional '+1 service'.
• Greet members and conduct tours to promote the club and drive business.
• Respond promptly and professionally to member service submissions.
• Ensure proper opening and closing of the club.
• Keep the team informed about promotions, corporate initiatives, and policy changes.
• Assist with hiring, onboarding, and scheduling; support payroll, inventory, and KPI initiatives.
• Keep gym and equipment clean daily and maintain a professional appearance.
• Foster adaptability and open communication; lead change-management efforts.

Skills

Customer service

Communication

Problem solving

Job description

Planet Fitness Tucker is seeking an Assistant Manager to oversee club operations and ensure a positive member experience. You will lead the team, manage scheduling, payroll, and daily tasks to maintain a high-energy Judgement Free Zone environment.

The role emphasizes member service, operational efficiency, and adaptability in a fast-paced fitness club, reporting to the General Manager. Experience in hospitality or retail management is a plus.