Fitness Club General Manager — Growth & Service

Planet Fitness; Windsor (CT); On-site; USD 53,000 - 58,000; Full time

Benefits offered by this job

Competitive Salary & 401K plan

Employee-Linked Incentive Program

Company contribution towards health–d:

Paid Time Off benefits

Free Black Card membership and fun ex.

Job summary

Planet Fitness in Windsor, CT is seeking a General Manager to lead a dynamic team and drive financial results through exceptional member and staff experiences. You will oversee club operations, staff development, and community engagement to achieve membership growth and revenue targets.

The role emphasizes a clean, welcoming environment, strong customer service, and adherence to PF brand standards. Weekend availability and leadership in local events are part of the job.

Qualifications

• Minimum 2 years of experience managing a team in a high-volume or fast-pasted environment
• A career path that reflects increasing levels of responsibility and proven success delivering measurable results
• Bachelor’s degree or equivalent years of management preferred
• High School diploma or equivalent required
• Experience with Microsoft Office (Word and Excel) and general technology (i.e., computers, phone systems)
• Experience in a multi-unit organization a plus

Responsibilities

• Effectively recruit, lead, manage, communicate, train, and develop an entire staff including Assistant Manager, Front Desk employees, and Fitness Trainers
• Provide support to direct team members and peer groups (other general managers) to foster personal and professional growth, teamwork, and shared definitions of success across the market or region
• Ensure that all issues within the club and online, involving both employees and members, are addressed in an appropriate, respectful, and timely manner
• Promote a superior customer and club experience by maintaining a clean, friendly, and well-maintained environment for members and team members
• Ensure self and all employees are well trained on all Ignite Fitness & PFHQ initiatives including the proper tour, info call, cleanliness expectations, handling member concerns, and enrolling more member joins
• Responsible for club revenue growth and profitability by way of increasing membership and EFT per member, reducing attrition, managing/collecting bad debt, maintain high prospect closing%, and growing retail sales, while motivating the staff to achieve this same goals
• Must lead our Field marketing and Corporate sales efforts in the communities we serve, by attending local events, meeting business owners/managers to develop partnerships and group memberships, and ultimately growing membership and EFT
• Set, communicate, and track performance across all key operational metrics to ensure we maintain a high level of club performance to achieve our goals
• Ensure and monitor accuracy and compliance with all policies, procedures, standards, inventory, supplies, club documentation, and confidentiality of information as necessary
• Monitor and oversee employee payroll and scheduling, ensuring we remain within our budgeted hours, while keeping the club appropriately staffed
• Responsible for delivering brand excellence through PFHQ & Ignite Fitness brand standard reviews, monthly self-audit inspections, daily cleaning expectations, and administering standard operating procedures for timely maintenance and repair support needs in the club
• To undertake any additionally duties or assignments within the overall scope of this position
• Communicate and implement new initiatives rolled out by Ignite Fitness & PFHQ

Skills

Teamwork

Excellence

Accountability

Customer-focused

Communication

Education

Bachelor’s degree or equivalent years of management preferred

Tools

Microsoft Office (Word & Excel)

Job description

Planet Fitness in Windsor, CT is seeking a General Manager to lead a dynamic team and drive financial results through exceptional member and staff experiences. You will oversee club operations, staff development, and community engagement to achieve membership growth and revenue targets.

The role emphasizes a clean, welcoming environment, strong customer service, and adherence to PF brand standards. Weekend availability and leadership in local events are part of the job.