Fitness Club Front Desk: Guest Experience (PT)

COPPELL CLUB 24 LLC; Coppell (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

COPPELL CLUB 24 LLC is seeking a Part Time Front Desk Associate at our Coppell, TX location. The role focuses on delivering superior customer service to current CLUB4 Fitness members and prospective joining guests, managing front desk tasks and memberships, and maintaining a welcoming club environment.

The Front Desk team assists with tours, member sign-ups, and information updates, while handling inquiries with professionalism and empathy.

Qualifications

• Customer service experience is preferred.
• Basic computer proficiency is required.
• A passion for fitness and health is important.
• Positive, upbeat attitude is essential.
• Punctuality and reliability are a must.
• Exceptional customer service skills and professionalism when interacting with members and staff.
• Strong listening and empathy to address member needs.
• Diplomacy and professionalism in all interactions and language usage.
• High School diploma/GED is required.
• CPR/AED certification is preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests and provide excellent customer service.
• Handle front desk activities including daily operations.
• Answer phones and assist callers with questions.
• Check members into the PEAK/ABC IGNITE system.
• Assist with new member sign-up.
• Give tours to prospective members.
• Update member information as needed.
• Respond to questions and concerns and escalate when needed.
• Maintain cleanliness and neatness of the club.
• Complete daily cleaning tasks.

Skills

Customer service

Phone etiquette

Computer basics

Positive attitude

Punctuality

Interpersonal skills

Empathy

Diplomacy

Active listening

Communication

Teamwork

Education

High School diploma/GED

CPR / AED certification preferred

Job description

COPPELL CLUB 24 LLC is seeking a Part Time Front Desk Associate at our Coppell, TX location. The role focuses on delivering superior customer service to current CLUB4 Fitness members and prospective joining guests, managing front desk tasks and memberships, and maintaining a welcoming club environment.

The Front Desk team assists with tours, member sign-ups, and information updates, while handling inquiries with professionalism and empathy.