Fitness Center Manager: Lead, Train & Inspire

FirstService Residential; Havre de Grace (MD); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Fitness Manager to oversee daily fitness floor operations, equipment maintenance, and team supervision within the fitness center. You will deliver high-energy group classes and personal training while maintaining safety and excellent customer service.

You will coordinate front-desk staff, trainers, and instructors; ensure policy compliance; manage schedules, inventory, and reports, and use Canva to craft calendars and signage.

Qualifications

• Minimum 1 year supervisory/lead experience in a commercial gym or similar.
• Current CPR/AED and First Aid certifications.
• Nationally accredited Personal Training certification (NASM, ACE, ACSM, or equivalent).
• Minimum 1 year of experience teaching group exercise formats.
• Excellent interpersonal, problem-solving, organizational, and customer service skills.
• Working knowledge of Microsoft Excel, Canva, and fitness management/scheduling platforms.
• Willingness and ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• Successful completion of a comprehensive pre-employment background check and drug screening.

Responsibilities

• Manages daily fitness center floor operations, ensuring an orderly, safe, welcoming, and motivating environment.
• Coordinates schedules and daily task checklists for Front Desk staff, personal trainers, and group fitness instructors; conducts onboarding and meetings.
• Enforces community fitness center rules, operating hours, guest-access guidelines, and equipment etiquette.
• Performs equipment safety inspections, oversees sanitation protocols, and tracks maintenance work orders; coordinates with service vendors.
• Maintains inventory counts and restocks fitness supplies and promotional materials.
• Prepares month-end check requests for contract instructors and verifies personal training session fulfillment reports.
• Manages group fitness schedules and updates room-booking and class-registration software.
• Compiles weekly/monthly facility check-in and usage reports for the General Manager and Fitness Committee.
• Uses Canva to create monthly calendars, flyers, and digital signage.
• Resolves resident app/login issues and logs technical support tickets as needed.
• Instructs 7–10 group exercise classes per week across formats.
• Delivers resident equipment orientations, baseline fitness assessments, and customized exercise prescriptions.
• Conducts personal training sessions in accordance with facility policies and residents' goals.

Skills

Supervisory experience

CPR/AED

First Aid

Group exercise instruction

Personal training certification

Customer service

Excel proficiency

Canva

Tools

Canva

Microsoft Excel

Job description

FirstService Residential is seeking a Fitness Manager to oversee daily fitness floor operations, equipment maintenance, and team supervision within the fitness center. You will deliver high-energy group classes and personal training while maintaining safety and excellent customer service.

You will coordinate front-desk staff, trainers, and instructors; ensure policy compliance; manage schedules, inventory, and reports, and use Canva to craft calendars and signage.