Member Concierge & Fitness Orientation Lead

FirstService Residential; Havre de Grace (MD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Full comprehensive benefits

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Front Desk Fitness Specialist to be the welcoming face of the Bulle Rock Fitness Center, overseeing check-ins, member services, and front desk tasks. The role includes app onboarding, orientation support, and the potential to lead beginner fitness formats as needed.

You will assist residents with scheduling, class bookings, and wellness events while ensuring safety, cleanliness, and customer satisfaction.

Qualifications

• High school diploma or equivalent; degree in Exercise Science, Kinesiology, Physical Education, or related health field preferred.
• At least 1 year of customer service, hospitality, front desk, or commercial fitness/recreation experience.
• Current CPR/AED and First Aid certifications (or willingness to obtain within 30 days).
• Nationally accredited Group Fitness or Personal Training certification preferred, or willingness to train toward certification.
• Energetic, outgoing with strong verbal and interpersonal communication skills.
• Comfort with computers/tablets for check-ins, email, and basic admin paperwork.
• Willingness to work flexible schedule including mornings, evenings, weekends, and holidays.
• Background check and drug screening completion.

Responsibilities

• Warmly greet residents and verify check-ins, maintaining a friendly atmosphere.
• Answer phones, address program questions, take messages, route maintenance concerns.
• Conduct tours, explain equipment areas, policies, and operating hours.
• Assist residents with app onboarding, booking classes, and schedule navigation.
• Support class attendance tracking, scheduling orientations and assessments.
• Wipe down and sanitize equipment, restock supplies, keep fitness area organized.
• Monitor safety rules and gym etiquette on the floor.
• Conduct orientations and baseline fitness assessments for residents.
• Assist in setting up wellness challenges and health promotion events.

Skills

Customer service

Communication

Hospitality

CPR/AED certification

Education

High school diploma or equivalent

Exercise Science/Kinesiology degree preferred

Tools

Fitness center software

Job description

FirstService Residential is seeking a Front Desk Fitness Specialist to be the welcoming face of the Bulle Rock Fitness Center, overseeing check-ins, member services, and front desk tasks. The role includes app onboarding, orientation support, and the potential to lead beginner fitness formats as needed.

You will assist residents with scheduling, class bookings, and wellness events while ensuring safety, cleanliness, and customer satisfaction.