First-Tier IT Support & Operations Specialist

CU*Answers; Las Vegas (NV); On-site; USD 48,000 - 68,000; Full time

Job summary

CU*Answers in Las Vegas, NV seeks a Client Support and Operations Specialist (IT Helpdesk Technician) to be the first point of contact for technical support. You’ll handle computer and network hardware, Windows servers/desktops, AD/Exchange, and travel to client sites when needed.

You’ll join a collaborative team delivering managed services, installations, and ongoing support to keep members connected and operations running smoothly.

Qualifications

• High School Diploma, GED, or equivalent experience.
• 1–2 years of IT or technical support experience preferred.
• Knowledge of networking fundamentals (TCP/IP, subnetting, routing).
• Experience with Windows 10/11 and Windows Server environments.
• Familiarity with Active Directory and Exchange administration.
• Strong troubleshooting and documentation skills.
• Excellent communication and client service abilities.
• Attention to detail and ability to handle confidential information.

Responsibilities

• Provide first-tier technical support for computer and network hardware.
• Assist with managed services technologies including firewalls, servers, and routers.
• Help implement new client installations and conversion projects.
• Support Microsoft Windows Server and Desktop environments.
• Assist with network projects such as domain migrations and firewall installs.
• Perform routine system maintenance and administrative tasks.
• Collaborate with internal teams to ensure exceptional client service.

Skills

Networking fundamentals

Windows 10/11

Active Directory & Exchange

Troubleshooting

Documentation

Customer service

First-line support

Education

High School Diploma or GED

1–2 years IT or technical support experience

Tools

Windows Server

Active Directory

Exchange

TCP/IP networking

Job description

CU*Answers in Las Vegas, NV seeks a Client Support and Operations Specialist (IT Helpdesk Technician) to be the first point of contact for technical support. You’ll handle computer and network hardware, Windows servers/desktops, AD/Exchange, and travel to client sites when needed.

You’ll join a collaborative team delivering managed services, installations, and ongoing support to keep members connected and operations running smoothly.