First Support Ops Data Analytics Lead (AI-Driven)

Harvey; San Francisco (CA); On-site; USD 112,000 - 168,000; Full time

Job summary

Harvey is seeking a Support Operations Data Analyst based in San Francisco, California. In this role, you will lead the analytics function for the User Operations team, building dashboards and reports that drive critical operational decisions.

The ideal candidate has 3-5 years of analytics experience, strong SQL skills, and the ability to operate independently. Join us to transform how legal services utilize data for their operations.

Qualifications

• 3–5 years of experience in analytics, with at least 2 in support operations.
• Fluency in support platform data like Zendesk.
• Ability to write complex SQL queries.

Responsibilities

• Own recurring reporting for User Operations tailored to various audiences.
• Translate support data into clear narratives for action.
• Build and maintain self-serve dashboards for visibility into performance.

Skills

Support analytics fluency

SQL proficiency

Dashboard experience

Strong data storytelling

Comfort operating solo

Tools

Zendesk

Looker

Tableau

Job description

Harvey is seeking a Support Operations Data Analyst based in San Francisco, California. In this role, you will lead the analytics function for the User Operations team, building dashboards and reports that drive critical operational decisions.

The ideal candidate has 3-5 years of analytics experience, strong SQL skills, and the ability to operate independently. Join us to transform how legal services utilize data for their operations.