Senior Product Operations Lead — AI-Driven Platform

Harvey, Inc.; New York, Northern (NY, KY); Hybrid; USD 155,000 - 233,000; Full time

Job summary

Harvey, Inc. is seeking a Senior Product Operations Manager to connect Product, Engineering, and Go‑to‑Market teams, turning strategy into execution across the product lifecycle.

You will build operating systems that help product teams make better decisions, ship with confidence, and drive measurable impact for law firms and in‑house legal teams adopting AI. You will balance hands‑on execution with strategic initiatives, thriving in ambiguity and creating structure where none exists.

Qualifications

• 5+ years in Product Operations, Product Management, or a closely related operational role at a high growth tech or SaaS company.
• Built processes and programs from scratch and scaled them thoughtfully.
• Experience working with AI-native products, ideally in a domain where model quality and output reliability are central to the user experience.
• Strong ability to translate complex qualitative and quantitative data into clear recommendations and roadmap inputs.
• Proven ability to drive alignment across Product, GTM, and Engineering without direct authority.
• Hands-on experience with launch coordination, EAPs, or customer feedback loops in a fast-moving product environment.

Responsibilities

• Inputs to Product Teams — Ensuring teams have the information they need to make great decisions.
• Build and maintain Voice of Customer systems that synthesize feedback from law firm partners, in-house clients, CSMs, and sales into actionable product signals.
• Establish rigorous mechanisms for measuring product success and user impact, including analytics dashboards, KPIs, and clear hypotheses.
• Create high‑leverage engagement points with customers and partners throughout the product lifecycle — from alpha through post‑GA.
• Streamline key decision points across teams, reducing friction and improving prioritization quality.
• Ops of the Product Org — Creating the operating systems that enable product teams to thrive.
• Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.).
• Build reliable run‑of‑business systems that scale as Harvey grows — launch calendars, intake frameworks, RACI structures.
• Drive cross‑functional alignment between Product, Engineering, Marketing, Sales, and Customer Success.
• Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org.
• Outputs from Product Teams — Amplifying product impact by connecting what we build to those who need it.
• Design and run Early Access Programs and alpha testing programs that validate product‑market fit and surface refinement signals before broad release.
• Own launch coordination end‑to‑end — ensuring timely, high‑confidence rollouts with clear success metrics and post‑launch monitoring.
• Maintain cross‑team roadmap visibility that keeps GTM, Legal, and leadership aligned on what's shipping and why.
• Make it clear across Harvey what Product is building, how it's progressing, and what's coming nextd optimize operational workflows to ensure agility and scalability as the company grows.

Skills

Product Operations

Product Management

AI products

Data analysis

Cross-functional alignment

Job description

Harvey, Inc. is seeking a Senior Product Operations Manager to connect Product, Engineering, and Go‑to‑Market teams, turning strategy into execution across the product lifecycle.

You will build operating systems that help product teams make better decisions, ship with confidence, and drive measurable impact for law firms and in‑house legal teams adopting AI. You will balance hands‑on execution with strategic initiatives, thriving in ambiguity and creating structure where none exists.