First-Shift Office & Service Coordinator - Growth & Benefits

Service Motor Company; Town of Wausau (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Voluntary Life Insurance

Short-Term & Long-Term Disability

401k Retirement Fund with companymatch

Job summary

Service Motor Company is seeking an Office and Service Coordinator to manage accounting and administrative functions across the dealership store. You will lead customer communication on work orders, maintain profiles, and ensure warranty paperwork is accurate with guidance from the Service Manager.

The role sits within the store management team, requiring a professional, deadline-driven approach, and close collaboration with service and sales departments to keep operations running smoothly.

Qualifications

• Associate’s degree or 2-year Technical Degree in a related field.
• 1-3 years of related experience.

Responsibilities

• Supports and models the Service Motor Company Mission, Vision, and Values.
• Contacts customers to provide updates on work orders and parts invoices on a regular basis.
• Reviews and explains completed work to customers, consulting with service manager as needed.
• Updates customer profiles and equipment information in Intellidealer.
• Reviews and revises work orders for warranty submissions to optimize warranty reimbursement.
• Completes warranty administration process.
• Takes service calls as needed.

Skills

Meet deadlines

Basic math

Bookkeeping

Customer service

Leadership

Confidentiality

Vision/hearing access

Driver's license

Education

Associate or 2-year technical degree

Tools

Intellidealer

Job description

Service Motor Company is seeking an Office and Service Coordinator to manage accounting and administrative functions across the dealership store. You will lead customer communication on work orders, maintain profiles, and ensure warranty paperwork is accurate with guidance from the Service Manager.

The role sits within the store management team, requiring a professional, deadline-driven approach, and close collaboration with service and sales departments to keep operations running smoothly.