First Mate - Vessel Ops, Safety & Guest Experience

Hornblower Corp; New York, Northern (NY, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Hornblower Group's City Experiences division seeks a capable First Mate to assist the Captain with mooring, operation, and maintenance of our vessels. You will help passengers board safely and support day-to-day shipboard activities with a focus on safety and customer service.

The role involves standing bridge watch, supervising deck crew, and performing routine maintenance while ensuring a positive guest experience and adherence to safety procedures across multiple decks.

Qualifications

• Must be able to lift furniture and other heavy items such as provisions up and down stairs.
• Transport Workers identification Credential or TWIC.
• CPR/First Aid Certificate.
• Strong focus on safety and teamwork.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.

Responsibilities

• Stand bridge watch and assist in the safe navigating and maneuvering of the vessel.
• Take command if captain becomes incapacitated.
• Clean and maintain vessel.
• Assign deck crew tasks and provide direction.
• Supervise and perform routine shipboard maintenance as required.
• Solve problems that come up.
• Ability to run all onboard drills.
• Strong focus on customer service.
• Maintain the cleanliness and safety of all common areas including but not limited to: Gangways, Pier Facilities, Ramps, Barges, and the entire vessel.
• Load or unload materials from vessels & Handle lines to moor vessel to pier.
• Vessel maintenance including, but not limited to aesthetics, plumbing, electrical, water (potable, raw, black, and gray) fire suppression, communications, and navigation systems.
• Stand look-out watch on bow, stern, or bridge wings to look for obstructions in ship's path or to locate navigational aids such as buoys.
• Operate and maintain ship equipment such as engines and generators, HVAC systems and bridge equipment.
• Willing to be involved in shipyard periods.
• Additional job duties as assigned.

Skills

TWIC

CPR/First Aid

Safety focus

Customer service

Teamwork

Communication

MS Office

Organization

Multitasking

Job description

Hornblower Group's City Experiences division seeks a capable First Mate to assist the Captain with mooring, operation, and maintenance of our vessels. You will help passengers board safely and support day-to-day shipboard activities with a focus on safety and customer service.

The role involves standing bridge watch, supervising deck crew, and performing routine maintenance while ensuring a positive guest experience and adherence to safety procedures across multiple decks.