First European Support Engineer - API & Integrations

ashby; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Equity

Unlimited PTO

Family leave (US)

Equipment budget

Education budget

Health insurance

Home office setup

Job summary

Ashby is seeking its first Europe-based Support Engineer to diagnose and resolve technical issues, focusing on API integrations and platform data flow. You will contribute to documentation and enablement while partnering with Engineering and Support to improve customer experiences across Europe.

The role emphasizes customer-centric problem solving, technical excellence, and proactive feedback to drive product improvements in a fast-growing enterprise software company.

Qualifications

• Strong technical background with API integrations.
• Excellent written and verbal communication.
• Customer-focused with problem-solving.
• Collaborative with engineering teams.

Responsibilities

• Technical Troubleshooting: diagnose issues and guide customers on integrations and API questions.
• Expertise in Integrations: identify patterns and suggest product improvements.
• Customer Experience: deliver outstanding service and clear communication.
• Collaboration with Engineering: escalate and share insights for improvements.
• Documentation: create and maintain support knowledge base.

Skills

API integrations

Troubleshooting

Customer communication

Documentation

Team collaboration

English communication

Tools

Postman/API tooling

Scripting

Job description

Ashby is seeking its first Europe-based Support Engineer to diagnose and resolve technical issues, focusing on API integrations and platform data flow. You will contribute to documentation and enablement while partnering with Engineering and Support to improve customer experiences across Europe.

The role emphasizes customer-centric problem solving, technical excellence, and proactive feedback to drive product improvements in a fast-growing enterprise software company.