Customer Experience Representative - Bilingual

IntelliSource; Denver (CO); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Pay $20/hr

Benefits package

Dynamic environment

Team culture

Career development

Job summary

IntelliSource is seeking a bilingual Spanish/English Customer Experience Representative to support our solar industry partner in Denver. The role handles inbound/outbound calls, billing questions, data updates, and general inquiries, requiring excellent communication and organizational skills.

Training will be in-person with remote work options after onboarding. You will collaborate with sales, marketing and development teams to deliver friendly, accurate service and build strong customer

Qualifications

• 2-3 years of related work experience.
• Bilingual Spanish and English required, written and verbal.
• Ability to manage heavy phone activity and inquiries.
• Strong communication and organizational skills.

Responsibilities

• Handle incoming and outbound calls to resolve customer inquiries.
• Maintain friendly and professional phone etiquette.
• Develop approaches to administrative customer service tasks.
• Provide solutions and accurate information to customers and internal staff.
• Contribute to data entry accuracy and record-keeping.

Skills

Bilingual Spanish

Phone etiquette

Customer service

Microsoft Office

Salesforce

Tools

Salesforce

Microsoft Excel

Outlook

Word

PowerPoint

Job description

Job Description

IntelliSource is searching for a bilingual (Spanish/English) Customer Experience Representative to join our solar industry partner's team in Denver! Our partner helps people get access to solar at an affordable price with no installation required. This is an exciting and complex job that requires excellent communication, organization skills, and data entry management.

The Customer Experience Representative is responsible for interfacing with customers, sales representatives, marketing, and development teams to handle a variety of questions. You would learn about solar and respond to and provide assistance to our partner's customers and internal stakeholders in areas such as billing, information updates, transfers, agreement inquiries, and some administrative tasks.

• Monday-Friday schedule working remotely (training will be in-person)
• 2-3 years of related work experience
• Bilingual Spanish and English required, written and verbal

What We Offer:

• Competitive Compensation: $20/hour
• Awesome and Affordable Benefit Packages including medical, dental, vision, PTO and 401K
• Dynamic Environment: Dive into a fast-paced, ever-evolving atmosphere where every day brings new challenges and opportunities for growth.
• Fun Team Culture: Join a team that knows how to work hard and have fun doing it, all while supporting each other like family.
• Career Development: Take advantage of ongoing training and development opportunities to enhance your skills and advance your career in the exciting world of accounting.

Job Duties:

• Responsible for incoming calls and making outbound calls to resolve customer inquiries
• Friendly and professional phone etiquette
• Determines and develops approaches to administrative customer service assignments and research
• Responsible for customer service tasks which require planning and judgment
• Solves a broad range of customer service problems varying in scope and complexity

Qualified Candidates Will:

• Ability to manage heavy phone activity
• Have a desire to delight customers and go above and beyond the call of duty
• Be able to clearly articulate messages to a variety of audiences
• Can establish and maintain strong relationships
• Be able to offer alternate solutions to existing processes/procedures
• Have time management in fast paced environment
• Possess organizational skills to maximize productivity
• Produce work that is accurate and with eye for detail
• Seek to improve the job and provides solution-oriented feedback
• Demonstrate business judgment by knowing when to work independently and when to collaborate
• Can solve complex issues that are in the best interest of the customer and the company
• Positively manage stress that is typical in a customer service environment
• Write professional and friendly email communications in both Spanish and English
• Be proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint
• Be available to work an hourly position that may involve occasional overtime
• Prior experience in SalesForce is a plus but not a must!

ABOUT INTELLISOURCE:

Innovative outsourcing + proven execution. Headquartered in Denver, CO, IntelliSource has over 25 years of outsourcing experience - bringing innovative business solutions through people, processes and technology that maximize operations and workforce management across a global landscape.

WE ARE INTELLISOURCE

At IntelliSource, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our differences, value our unique perspectives, and recognize milestones to uplift each other and be our best in what we do. IntelliSource is a reflection of our people. We are committed, inclusive, and lead with intention. Our varied departments are in full alignment to reach the common goal of seeking and identifying opportunities to ignite the possibilities within us and those around us. Whether remote, at a satellite location, onsite with a customer, or at our headquarters office - we take great pride in our company culture and the diversity within our organization that has developed over the years.

EOE STATEMENT

IntelliSource, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E-Verify Employer.