First-Call Resolution & Customer Care Specialist

Vitality Group Inc.; Indianapolis (IN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

401(k) with company match

Company paid Life Insurance (Basic,Vol

Company paid Short Term & Long Term DI

Paid Time Off (Vacation, Sick & Public

100% Paid Family Leave (Maternity/Pat

Wellness Resources

Job summary

Vitality Group Inc. is seeking a Customer Care Specialist in Indianapolis to provide exceptional phone-based support for members.

You will handle inbound calls, direct submissions to the right departments, and work toward first-call resolution while educating customers about the Vitality program and website navigation. The role emphasizes effective communication, strong organization, and the ability to manage multiple priorities.

Qualifications

• Must possess strong verbal and written communication skills.
• Ability to stay organized and manage multiple priorities in a fast-paced environment.
• Customer-focused with a responsive service mindset.

Responsibilities

• Handle inbound phone calls from members and provide over-the-phone support.
• Resolve inquiries and direct submissions to the appropriate departments.
• Aim for first contact resolution and quick issue escalation when needed.
• Educate customers about the Vitality program and website navigation.
• Document issues, load tickets, and communicate with internal teams.

Skills

Effective communication

Strong organization

Multi-priority management

Customer focused

Responsive

Education

High School Diploma

Bachelor's degree

Job description

Vitality Group Inc. is seeking a Customer Care Specialist in Indianapolis to provide exceptional phone-based support for members.

You will handle inbound calls, direct submissions to the right departments, and work toward first-call resolution while educating customers about the Vitality program and website navigation. The role emphasizes effective communication, strong organization, and the ability to manage multiple priorities.