Member Support Specialist - Fast, First-Call Resolution

Vitality Group Inc.; Atlanta (GA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

401(k) with company match

Life Insurance (Basic, Voluntary & AD&

Disability insurance (Short & Long)

Paid Time Off

Paid Family Leave

Wellness Resources

Job summary

Vitality Group Inc. in Atlanta, GA is seeking a Customer Care Specialist to deliver excellent support by quickly processing and directing member submissions, primarily via phone and written communication.

You will handle inbound calls, resolve issues on first contact when possible, educate members about the program and navigate the website, and collaborate with internal teams to improve processes. A high school diploma is required with health/wellness background preferred.

Qualifications

• High School Diploma required.
• Effective communication skills are essential.
• Ability to manage multiple priorities and stay organized.
• Customer-focused and responsive in handling inquiries.

Responsibilities

• Support inbound telephonic phone calls from members.
• Provide over the phone support and guidance.
• Specialize in first call resolution performance.
• Effectively manage and respond to inquiries as they are sent by customers.
• Submit requests to the proper departments to prevent recurring issues.
• Ensure rapid response and resolution of escalated inquiries.
• Educate customers on the program and navigation of the website.
• Capture submitted events and track improvements to processes.
• Other duties as assigned.

Skills

Effective communication

Organizational skills

Multitasking

Customer-focused

Education

High School Diploma

Bachelor's degree (preferred)

Job description

Vitality Group Inc. in Atlanta, GA is seeking a Customer Care Specialist to deliver excellent support by quickly processing and directing member submissions, primarily via phone and written communication.

You will handle inbound calls, resolve issues on first contact when possible, educate members about the program and navigate the website, and collaborate with internal teams to improve processes. A high school diploma is required with health/wellness background preferred.