Customer Care Specialist - First-Call Resolution

Vitality Group Inc.; Little Rock (AR); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

401(k) with company match

Company paid Life Insurance

Short Term & Long Term Disability

Paid Time Off

100% Paid Family Leave

Wellness Resources

Job summary

Vitality Group Inc. is seeking a Customer Care Specialist in Little Rock, Arkansas, who will deliver excellent customer service by processing submissions quickly and accurately over the phone. This role emphasizes effective communication and the ability to manage multiple priorities.

The ideal candidate will have strong organization skills, preferably with a High School Diploma. The position offers various benefits, including medical plans and paid family leave.

Qualifications

• Ability to manage multiple priorities.
• Experience in customer service preferred.
• Understanding of health or wellness background is a plus.

Responsibilities

• Support inbound calls from customers.
• Provide effective over the phone support.
• Manage and respond to customer inquiries rapidly.
• Educate customers on program and website navigation.

Skills

Effective communication skills

Strong organization skills

Customer focused and responsive

Education

High School Diploma

Job description

Vitality Group Inc. is seeking a Customer Care Specialist in Little Rock, Arkansas, who will deliver excellent customer service by processing submissions quickly and accurately over the phone. This role emphasizes effective communication and the ability to manage multiple priorities.

The ideal candidate will have strong organization skills, preferably with a High School Diploma. The position offers various benefits, including medical plans and paid family leave.