Customer Care Specialist

Vitality Group Inc.; Little Rock (AR); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

401(k) with company match

Company paid Life Insurance

Short Term & Long Term Disability

Paid Time Off

100% Paid Family Leave

Wellness Resources

Job summary

Vitality Group Inc. is seeking a Customer Care Specialist in Little Rock, Arkansas, who will deliver excellent customer service by processing submissions quickly and accurately over the phone. This role emphasizes effective communication and the ability to manage multiple priorities.

The ideal candidate will have strong organization skills, preferably with a High School Diploma. The position offers various benefits, including medical plans and paid family leave.

Qualifications

• Ability to manage multiple priorities.
• Experience in customer service preferred.
• Understanding of health or wellness background is a plus.

Responsibilities

• Support inbound calls from customers.
• Provide effective over the phone support.
• Manage and respond to customer inquiries rapidly.
• Educate customers on program and website navigation.

Skills

Effective communication skills

Strong organization skills

Customer focused and responsive

Education

High School Diploma

Job description

We are looking for a Customer Care Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally.

Responsibilities

• Support inbound telephonic phone calls from members
• Provide over the phone support
• Specialize in first call resolution performance
• Effectively manage and respond to inquiries as they are sent to you by customers
• Submit requests to the proper departments to prevent recurring issues
• Ensure rapid response and resolution of escalated inquiries
• Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members' experience
• Identify problems or gaps within current processes and help devise creative solutions to them
• Track, analyze and report on improvements to current processes
• Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to:
• Understanding your audience and its needs
• Anticipating and preparing for the next questions your audience will ask
• Properly positioning the information you are sharing
• Understanding the impact of the information you are sharing
• Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed
• Educate customers on the program as well as navigation of the website
• Capture submitted events
• Other duties as assigned

Pay $16.50/hour

Requirements

• Effective communication skills
• Strong organization skills
• Ability to manage multiple priorities
• Customer focused and responsive
• High School Diploma

Preferred

• Bachelors degree
• 1-2 years of customer service experience
• Health or wellness background

Benefits

• Medical, Dental & Vision plans
• 401(k) with company match
• Company paid Life Insurance (Basic, Voluntary & AD&D)
• Company paid Short Term & Long Term Disability
• Paid Time Off (Vacation, Sick & Public Holidays)
• 100% Paid Family Leave (Maternity/Paternity)
• Wellness Resources