First Call Coordinator

Home Instead; Wadsworth (OH); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation

Health Insurance

Retirement Plan

Tuition reimbursement

Mileage reimbursement

Ongoing development

Supportive team culture

Internal growth opportunities

Fun environment

Job summary

Home Instead in Wadsworth, OH is seeking a First Call Coordinator to deliver outstanding service to families and support caregivers and the office team. This on-site, full-time role offers a clear path for growth and a dynamic, people-centered environment.

You will be the first point of contact, manage inquiries, coordinate caregiver onboarding, assist with training, maintain records, and help ensure exceptional customer service across all touchpoints.

Qualifications

• Homecare/Healthcare experience is preferred.
• Customer service experience required.
• Recruiting experience is a plus.

Responsibilities

• Guide potential clients through a consultative service inquiry process.
• Conduct employment inquiries with prospective caregivers.
• Coordinate and support caregiver onboarding and orientation.
• Assist with training programs and educational events.
• Maintain accurate client and caregiver records.
• Support quality assurance initiatives and follow-up activities.
• Help coordinate caregiver meetings, in-services, and ongoing training.
• Build strong relationships with clients, families, caregivers, and community partners.
• Ensure outstanding customer service and timely follow-through on every inquiry.

Skills

Customer service

Communication

Phone skills

Organization

Attention to detail

Team player

Quick learner

Interpersonal skills

Tools

Microsoft Word

Excel

Salesforce

Job description

First Call Coordinator

Home Instead - Wadsworth Office (Not remote)

$40,000-$45,000 +bonus opportunity

Are you a people loving, strong communicator who is highly organized and tech-savvy? We have an opportunity for you.

This critical role helps ensure families receive outstanding service, caregivers receive exceptional support, and our office operates efficiently.

Perks & Benefits Of Being a First Call Coordinator

• Competitive pay: $40,000 - $45,000/year +bonus opportunity


• Paid vacation + holidays + personal days


• Health Insurance


• Retirement Plan


• Tuition reimbursement


• Mileage reimbursement


• Ongoing personal & professional development


• Supportive, fun-loving team culture


• Room to grow-we promote from within first


• Fun loving, motivated staff

Still need a little more information?

What do First Call Coordinators do?

• Guide potential clients through a consultative service inquiry process


• Conduct employment inquiries with prospective caregivers


• Coordinate and support caregiver onboarding and orientation


• Assist with training programs and educational events


• Maintain accurate client and caregiver records


• Support quality assurance initiatives and follow-up activities


• Help coordinate caregiver meetings, in-services, and ongoing training


• Build strong relationships with clients, families, caregivers, and community partners


• Ensure outstanding customer service and timely follow-through on every inquiry

Still not sure?

What will make you a great First Call Coordinator?

• Genuinely loving to help people


• Exceptional phone, customer service, and communication skills


• Highly organized and detail-oriented


• Has excellent follow-up and time-management skills


• Loves juggling multiple priorities without losing track of details


• A technology lover: Microsoft Word, Excel, and Salesforce


• Works independently while being an outstanding team player


• Demonstrates professionalism, integrity, discretion, and accountability


• Learns quickly and takes ownership of responsibilities


• Is comfortable speaking with clients, families, applicants, and caregivers throughout the day

Requirements We Hope To See

• Homecare and/or Healthcare experience


• Customer service experience


• Recruiting experience

What Else You Should Know

• This is a full-time position!


• Typical schedule Monday-Friday 8:30am - 4:30pm, but remember we’re a company of people who work with people, so flexibility is afforded, but also required.


• Local candidates (Northeast Ohio) only, please.

WHY JOIN HOME INSTEAD

At Home Instead, we believe in Living Our Mission—We are compassionate | We are reliable | We are trustworthy. You’ll be part of a close-knit office that values your contributions and celebrates your growth. This is more than just work—it's a chance to make a real difference in the lives of seniors and the caregivers who support them.