Firearms Retail Manager - Compliance & Service

Bass Pro Outdoor World; New York (NY); Vor Ort; USD 62.000 - 68.000; Vollzeit

Zusammenfassung

Bass Pro Outdoor World in New York hires a Retail Manager - Firearms to supervise the firearms department, ensure ATF and state compliance, and oversee merchandising, inventory, pricing, and staff development. You will lead safety, training, and customer experience standards while driving sales and policy adherence.

This role requires 3-5 years in Retail Management within firearms, strong leadership, and the ability to manage audits, forms, and investigations while delivering a legendary

Qualifikationen

• Minimum Degree Required: High School Diploma or Equivalent
• Certificate(s) or License(s):
• 3-5 years in Retail Management including firearms safe handling and accurate ID of firearms

Aufgaben

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Executes all sales plans to meet or exceed financial plans as set by the company.
• Opens and Closes the Store and has responsibility for building keys and alarm codes.
• Obtains 'Manager on Duty' responsibilities.
• Leads firearm compliance sales standards in the Firearms department to ensure compliance with ATF, state, local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms.
• Leads firearm safe handling, safety, operations, and customer experience standards including line management and queuing within the firearms department.
• Maintains merchandising of firearms as set by the Corporate Office.
• Ensures all firearms operations related tasks are completed in a timely manner and in accordance with all policies, procedures, and regulations.
• Partners with the Gun Vault Specialist Team to ensure compliance.
• Staffs the Department with 'service' oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Oversees firearms compliance coaching and assists with investigations when necessary.
• Resolves customer and associate issues.
• Carries out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off this analysis, promoting programs including, but not limited to CLUB Membership, customer feedback surveys and In-Store Pick-up.
• ALL OTHER DUTIES AS ASSIGNED

Kenntnisse

ATF compliance

Retail management

Customer service

Inventory management

Staff development

Ausbildung

High School Diploma or Equivalent

Jobbeschreibung

Bass Pro Outdoor World in New York hires a Retail Manager - Firearms to supervise the firearms department, ensure ATF and state compliance, and oversee merchandising, inventory, pricing, and staff development. You will lead safety, training, and customer experience standards while driving sales and policy adherence.

This role requires 3-5 years in Retail Management within firearms, strong leadership, and the ability to manage audits, forms, and investigations while delivering a legendary