Firearms Retail Manager: Compliance & Customer Experience

Bass Pro, LLC; Springfield (OR); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Retail Manager - Firearms to lead the firearms department, ensure ATF compliance, and maintain high standards of customer service. You will manage staff selection, coaching, training and scheduling while upholding safety, operations, and merchandising protocols.

Responsibilities include executing sales plans, handling pricing, inventory control, and driving store performance. This role requires strong leadership and a focus on compliant, safe customer experiences.

Qualifications

• Minimum Degree: High School Diploma or Equivalent.
• Retail management experience preferred.
• Strong knowledge of firearms handling and safety procedures.
• Ability to interpret sales data and drive performance.

Responsibilities

• Lead firearms compliance and coaching, ensuring ATF, state and local laws are followed.
• Oversee hiring, training, scheduling and performance reviews for the firearms team.
• Maintain firearms merchandising, pricing and inventory control per corporate standards.
• Deliver exceptional customer service and assist buyers with informed recommendations.
• Collaborate with the Gun Vault Specialist Team to ensure compliance and safety.

Skills

Customer service

Team leadership

ATF compliance

Sales planning

Merchandise presentation

Education

High School Diploma

Job description

Bass Pro Shops is seeking a Retail Manager - Firearms to lead the firearms department, ensure ATF compliance, and maintain high standards of customer service. You will manage staff selection, coaching, training and scheduling while upholding safety, operations, and merchandising protocols.

Responsibilities include executing sales plans, handling pricing, inventory control, and driving store performance. This role requires strong leadership and a focus on compliant, safe customer experiences.