Firearms Customer Support Specialist

Ballistic Advantage, LLC.; Florida; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Bonus eligible

Medical insurance

Dental insurance

Vision insurance

3 weeks PTO

401(k) with match

Job summary

Ballistic Advantage, LLC. is seeking a dedicated customer service specialist to assist firearms dealers and individual customers by phone, email, helpdesk, and live chat.

You will resolve issues on first contact whenever possible and coordinate with sales, production, and shipping to fulfill requests. You will also log interactions, identify recurring questions, and bring patterns to leadership so root causes can be addressed.

Qualifications

• 2+ years of direct customer service experience, ideally in firearms, outdoor, automotive, or another technical product field.
• High-volume phone experience required.
• Strong written and verbal communication skills.
• Comfort with data: tracking issues, noticing patterns, and presenting findings.
• Basic working knowledge of Microsoft Office.
• Experience with customer chat software.

Responsibilities

• Greet customers and quickly identify the reason for their call.
• Respond to inquiries about products, compatibility, orders, shipping, returns, warranties, and terms of sale.
• Explain Ballistic Advantage products and policies clearly to customers at all experience levels.
• Place orders and process refunds and exchanges.
• Collect customer payment information, addresses, and phone numbers.
• Troubleshoot product issues and resolve customer complaints and disputes.
• Collaborate with internal teams to resolve order and product concerns.
• Log customer interactions and identify trends in questions, complaints, and feedback.
• Summarize findings and recommend improvements to products, processes, and communication.
• Support teammates and help keep the department cohesive.

Skills

High-volume phone skills

Written and verbal communication

Data tracking

MS Office

Customer chat software

Conflict resolution

Multitasking

Problem solving

Team player

Job description

Ballistic Advantage, LLC. is seeking a dedicated customer service specialist to assist firearms dealers and individual customers by phone, email, helpdesk, and live chat.

You will resolve issues on first contact whenever possible and coordinate with sales, production, and shipping to fulfill requests. You will also log interactions, identify recurring questions, and bring patterns to leadership so root causes can be addressed.