Firearms Dept Team Lead - Retail & Service Excellence

Bass Pro Shops; Mesa (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops in Mesa, AZ is seeking a Firearms Team Lead to guide daily operations in the firearms department. You will supervise associates, coach staff, control inventory, and ensure pricing accuracy while delivering a legendary customer experience.

As a frontline leader, you will execute merchandising directives, run staff scheduling, train team members, and coordinate events. This role demands strong communication and product knowledge within a busy retail environment.

Qualifications

• Minimum education: high school diploma or equivalent.
• Retail experience: 2–4 years in sales.
• Supervisory experience is a plus.

Responsibilities

• Provides daily direction to department associates.
• Executes merchandising directives and maintains plan-o-grams.
• Staffing, training, and scheduling in the department.
• Coaches and motivates associates for superior customer service.
• Coordinates events and top-performer initiatives.
• Maintains pricing, UPC integrity, and inventory accuracy.
• Performs supervisory responsibilities per company policy.

Skills

Customer service excellence

Supervisory skills

Merchandising

Communication skills

Staff training

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

POS system

Inventory management software

Job description

Bass Pro Shops in Mesa, AZ is seeking a Firearms Team Lead to guide daily operations in the firearms department. You will supervise associates, coach staff, control inventory, and ensure pricing accuracy while delivering a legendary customer experience.

As a frontline leader, you will execute merchandising directives, run staff scheduling, train team members, and coordinate events. This role demands strong communication and product knowledge within a busy retail environment.