Fire Sprinkler Coordinator — Client Success & Ops

Pye-Barker Fire & Safety; Greensboro (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan eligibility

Job summary

Pye-Barker Fire & Safety in Greensboro, NC seeks an administrative support professional to schedule client appointments, manage service records, and connect clients with the right providers. You will maintain provider directories, database entries, and ERP accounts while ensuring quality service and timely follow-up.

The role requires 1–3 years of related experience, strong communication, and excellent organizational skills to multitask within a deadline-driven environment.

Qualifications

• 1–3 years of industry or related customer service experience.
• Previous administrative experience preferred.
• Proficient in Microsoft Word and Excel.
• Excellent customer service and problem-solving skills.
• Strong organizational abilities and deadline-driven.
• Ability to multitask and build relationships within the community.
• Excellent verbal and written communication skills.
• Strong critical thinking and problem-solving skills.

Responsibilities

• Schedule appointments for clients, answer phones and track clients’ service records.
• Assess the needs of clients and connect them with the correct provider.
• Create and maintain a directory of providers and resources.
• Create and maintain a database of clients and client needs.
• Schedule sprinkler service and inspections.
• Order any materials needed for the required service.
• Interact with clients who are not satisfied, resolving conflicts professionally.
• Setup and update new accounts with ERP system.
• Ensure each client is given the necessary services and follow up to fill ongoing service needs.
• Maintain good relationships with providers and clients to keep customer base.
• Monitor the services being provided and stay up to date on any services being introduced or discontinued.
• Expand the list of resources and providers to assure there are no gaps in services.
• Answer telephones and respond to email inquiries in the office.
• Perform other duties assigned by management.

Skills

Customer service

Problem solving

Organizational skills

Verbal and written communication

Multitasking

Relationship building

Tools

Microsoft Word

Microsoft Excel

ERP system

Job description

Pye-Barker Fire & Safety in Greensboro, NC seeks an administrative support professional to schedule client appointments, manage service records, and connect clients with the right providers. You will maintain provider directories, database entries, and ERP accounts while ensuring quality service and timely follow-up.

The role requires 1–3 years of related experience, strong communication, and excellent organizational skills to multitask within a deadline-driven environment.