Fire Sprinkler Coordinator: Scheduling & Project Logistics

Pye-Barker Fire & Safety, LLC; North Carolina; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and holidays

Training and career development

Company vehicle (if job applicable)

ALL In Ownership Plan eligibility

Job summary

Pye-Barker Fire & Safety, LLC is seeking an organized administrator to manage scheduling, client records, and coordination with providers for field technicians. You will handle inquiries, maintain service records, and support ERP-based processes to ensure smooth, profitable projects from start to finish.

The role emphasizes strong communication, problem solving, and multitasking in a fast-paced environment with customer-facing duties and office support responsibilities.

Qualifications

• 1-3 years of industry experience or related customer service experience required.
• Previous administrative experience preferred.
• Proficient with Microsoft Office, including Word and Excel.
• Excellent customer service and problem-solving skills.
• Strong organizational skills and ability to multitask.
• Excellent verbal and written communication skills.

Responsibilities

• Schedule appointments for clients, answer phones and track clients’ service records.
• Assess the needs of clients and connect them with the correct provider.
• Create and maintain a directory of providers and resources.
• Create and maintain a database of clients and client needs.
• Schedule sprinkler service and inspections.
• Order materials needed for required service.
• Interact with clients who are not satisfied, resolving conflicts professionally.
• Setup and update new accounts with ERP system.
• Monitor the services being provided and stay up to date on introductions or discontinuations.
• Maintain relationships with providers and clients to keep customer base.
• Answer phones and respond to email inquiries in the office.
• Perform other duties assigned by management.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Microsoft Word

Microsoft Excel

Education

Administrative experience preferred

Tools

ERP system

Job description

Pye-Barker Fire & Safety, LLC is seeking an organized administrator to manage scheduling, client records, and coordination with providers for field technicians. You will handle inquiries, maintain service records, and support ERP-based processes to ensure smooth, profitable projects from start to finish.

The role emphasizes strong communication, problem solving, and multitasking in a fast-paced environment with customer-facing duties and office support responsibilities.