Fire Sprinkler Coordinator

Pye-Barker Fire & Safety, LLC; North Carolina; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and holidays

Training and career development

Company vehicle (if job applicable)

ALL In Ownership Plan eligibility

Job summary

Pye-Barker Fire & Safety, LLC is seeking an organized administrator to manage scheduling, client records, and coordination with providers for field technicians. You will handle inquiries, maintain service records, and support ERP-based processes to ensure smooth, profitable projects from start to finish.

The role emphasizes strong communication, problem solving, and multitasking in a fast-paced environment with customer-facing duties and office support responsibilities.

Qualifications

• 1-3 years of industry experience or related customer service experience required.
• Previous administrative experience preferred.
• Proficient with Microsoft Office, including Word and Excel.
• Excellent customer service and problem-solving skills.
• Strong organizational skills and ability to multitask.
• Excellent verbal and written communication skills.

Responsibilities

• Schedule appointments for clients, answer phones and track clients’ service records.
• Assess the needs of clients and connect them with the correct provider.
• Create and maintain a directory of providers and resources.
• Create and maintain a database of clients and client needs.
• Schedule sprinkler service and inspections.
• Order materials needed for required service.
• Interact with clients who are not satisfied, resolving conflicts professionally.
• Setup and update new accounts with ERP system.
• Monitor the services being provided and stay up to date on introductions or discontinuations.
• Maintain relationships with providers and clients to keep customer base.
• Answer phones and respond to email inquiries in the office.
• Perform other duties assigned by management.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Microsoft Word

Microsoft Excel

Education

Administrative experience preferred

Tools

ERP system

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.Essential Duties & Responsibilities:Schedule appointments for clients, answer phones and track clients’ service recordsAssess the needs of clients and connect them with the correct providerCreate and maintain a directory of providers and resourcesCreate and maintain a database of clients and client needsSchedule sprinkler service and inspectionsOrder any materials needed for the required service.Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfullySetup and update new accounts with ERP system.Ensure each client is given the necessary services and follow up to fill ongoing service needsMaintain good relationships with providers and clients to keep customer baseMonitor the services being provided and stay up to date on any services being introduced or discontinuedExpand the list of resources and providers to assure there are no gaps in servicesAnswer telephones and respond to email inquiries in the officePerform other duties assigned by management.Education/Qualification:1-3 years of industry experience or a related customer service experience requiredPrevious administrative experience preferredProficient skills in Microsoft Office, including Microsoft Word and Microsoft ExcelExcellent customer service and problem-solving skillsHigh quality organizational skillsThe ability to work well under deadlines and to multitaskThe ability to build relationships and coalitions within the communityExcellent verbal and written communication skillsExcellent critical thinking and problem-solving skillsOther Duties:Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.Performs other duties as assigned.Physical Requirements:Prolonged periods sitting at a desk and working on a computer.Benefits and Perks:Excellent payMedical, dental, visionCompany paid life insuranceCompany paid short-term disability401K with employer matchPaid vacation and company holidaysTraining and Career DevelopmentCompany vehicle (if job applicable)Immediate qualification for the ALL In Ownership Plan for all eligible full-time employeesPye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.