Service Operations Coordinator – Impact and Growth

Pye-Barker Fire & Safety, LLC; Ogden (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

Job summary

Pye-Barker Fire & Safety, LLC is seeking an organized administrator to coordinate field technician activities. You will schedule appointments, track service records, and connect clients with the right providers to ensure smooth, profitable projects from start to finish.

Ideal candidates have 1–3 years in customer service or admin roles, strong MS Office skills, and the ability to multitask under deadlines while building relationships with clients and providers.

Qualifications

• 1-3 years of industry experience or related customer service experience required.
• Previous administrative experience preferred.
• Proficient in Microsoft Office, including Word and Excel.
• Excellent customer service and problem-solving skills.
• High-quality organizational skills.
• Ability to work well under deadlines and multitask.
• Ability to build relationships within the community.
• Excellent verbal and written communication skills.
• Excellent critical thinking and problem-solving skills.

Responsibilities

• Schedule appointments for clients, answer phones and track service records.
• Assess client needs and connect them with the correct provider.
• Create and maintain a directory of providers and resources.
• Create and maintain a database of clients and client needs.
• Bill completed service SRs for local accounts.
• Order materials needed for required service.
• Resolve client inquiries professionally and maintain relationships.
• Evaluate service quality and identify improvement areas.
• Ensure clients receive necessary services and follow up as needed.
• Maintain relationships with providers and clients to grow the base.

Skills

Customer service

Scheduling

Communication

Multitasking

Relationship building

Education

1-3 years of related experience

Administrative experience preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Pye-Barker Fire & Safety, LLC is seeking an organized administrator to coordinate field technician activities. You will schedule appointments, track service records, and connect clients with the right providers to ensure smooth, profitable projects from start to finish.

Ideal candidates have 1–3 years in customer service or admin roles, strong MS Office skills, and the ability to multitask under deadlines while building relationships with clients and providers.