Fire Sprinkler Coordinator

Pye-Barker Fire & Safety, LLC; Greensboro, Northern (NC, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Excellent pay

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

Short-term disability

401K with employer match

Paid vacation

Company holidays

Training and career development

Company vehicle

Ownership plan

Job summary

Pye-Barker Fire & Safety, LLC is seeking an Administrative Scheduler to organize, schedule, and manage the flow of activities for field technicians. You’ll monitor daily schedules and coordinate with managers, sales staff, and customers to ensure smooth, profitable projects from start to finish.

Ideal candidates have 1–3 years in industry or customer service, strong MS Office skills, and proven multitasking and communication abilities.

Qualifications

• 1-3 years of industry experience or related customer service experience required
• Previous administrative experience preferred
• Proficient in Microsoft Office (Word/Excel) and general computer skills
• Excellent customer service and problem-solving skills
• High quality organizational skills
• Ability to work well under deadlines and multitask
• Ability to build relationships within the community
• Excellent verbal and written communication skills
• Strong critical thinking and problem-solving skills

Responsibilities

• Schedule appointments for clients and answer phones; track service records
• Assess client needs and connect to the correct provider
• Create and maintain provider/resource directory
• Create and maintain client database
• Schedule sprinkler service and inspections
• Order materials needed for services
• Handle customer inquiries and resolve conflicts professionally
• Set up and update new ERP system accounts
• Ensure clients receive necessary services and follow up
• Maintain good relationships with providers and clients
• Monitor services and stay updated on new/discontinued offerings
• Expand resources/providers to avoid service gaps
• Answer calls and respond to emails in the office
• Perform other duties assigned by management

Skills

Customer service

Multitasking

Communication

Organization

Tools

Microsoft Word

Microsoft Excel

ERP system

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Essential Duties & Responsibilities:

• Schedule appointments for clients, answer phones and track clients’ service records
• Assess the needs of clients and connect them with the correct provider
• Create and maintain a directory of providers and resources
• Create and maintain a database of clients and client needs
• Schedule sprinkler service and inspections
• Order any materials needed for the required service.
• Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
• Setup and update new accounts with ERP system.
• Ensure each client is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with providers and clients to keep customer base
• Monitor the services being provided and stay up to date on any services being introduced or discontinued
• Expand the list of resources and providers to assure there are no gaps in services
• Answer telephones and respond to email inquiries in the office
• Perform other duties assigned by management.

Education/Qualification:

• 1-3 years of industry experience or a related customer service experience required
• Previous administrative experience preferred
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High quality organizational skills
• The ability to work well under deadlines and to multitask
• The ability to build relationships and coalitions within the community
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks:

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.

We are hiring across the nation! Many of our roles provide on-the-job training to help you get licensed and working.

Since 1946, we have been an industry leader with a reputation for putting our customers and our people first.

We strive to serve our communities by keeping businesses, families, and neighbors safe from fire, life safety, and security risks. Our values serve as the foundation for our culture -they're how we treat our customers and each other. See Our Offerings We promise to make recommendations that are always in the best interest of our customers and provide service that's responsive and dependable, every time. You can count on us to care for you - our customer - as we care for each other. We have the utmost appreciation for this industry and each other, and are proud to be working together to help our customers and neighbors protect what they've built. We're committed to quality craftsmanship, quick response and taking care of our team members and our customers like family.