Fire Sprinkler Coordinator

pyebarkerfire; Greensboro (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Job summary

Pye-Barker Fire & Safety is seeking an organized administrator to coordinate scheduling and field technician workflow in Greensboro, NC. You will liaise with managers, office staff, sales, technicians, contractors, and customers to ensure smooth, profitable projects from start to finish.

The role involves handling client inquiries, maintaining service records, and coordinating resources while leveraging ERP systems. Strong communication and multitasking skills are essential for success.

Qualifications

• 1-3 years of industry experience or related customer service experience.
• Proficient in Microsoft Office, including Word and Excel.
• Excellent customer service and problem-solving skills.
• High quality organizational skills.
• Ability to multitask and meet deadlines.
• Ability to build relationships within the community.
• Excellent verbal and written communication skills.
• Excellent critical thinking and problem-solving skills.

Responsibilities

• Schedule appointments for clients, answer phones and track clients' service records.
• Assess client needs and connect them with the correct provider.
• Create and maintain a directory of providers and resources.
• Create and maintain a database of clients and client needs.
• Schedule sprinkler service and inspections.
• Order materials needed for the required service.
• Resolve conflicts professionally and address inquiries respectfully.
• Set up and update new accounts with ERP system.
• Ensure each client receives necessary services and follow up on needs.
• Maintain relationships with providers and clients to grow the customer base.

Skills

Customer service

Multitasking

Microsoft Office

Communication

Organization

Problem solving

Relationship building

Verbal and written communication

Tools

Microsoft Word

Microsoft Excel

ERP system

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Essential Duties & Responsibilities:

• Schedule appointments for clients, answer phones and track clients' service records
• Assess the needs of clients and connect them with the correct provider
• Create and maintain a directory of providers and resources
• Create and maintain a database of clients and client needs
• Schedule sprinkler service and inspections
• Order any materials needed for the required service.
• Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
• Setup and update new accounts with ERP system.
• Ensure each client is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with providers and clients to keep customer base
• Monitor the services being provided and stay up to date on any services being introduced or discontinued
• Expand the list of resources and providers to assure there are no gaps in services
• Answer telephones and respond to email inquiries in the office
• Perform other duties assigned by management.

Education/Qualification:

• 1-3 years of industry experience or a related customer service experience required
• Previous administrative experience preferred
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High quality organizational skills
• The ability to work well under deadlines and to multitask
• The ability to build relationships and coalitions within the community
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills

Other Duties:

Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

Performs other duties as assigned.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks:

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development

  Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.