Fire Restoration Technician: Hands-On Damage Repair & Claims

ServiceMaster Restore 4671 - Green Bay; Green Bay (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

ServiceMaster Restore 4671 - Green Bay is seeking a Fire Restoration Technician to monitor and complete restoration tasks, including drying, demolition, and pack‑out of contents. You will review notes and photos to support insurance reimbursements and explain steps to customers in person.

Responsibilities include loading gear, performing smoke/fire repair, data capture, and ensuring safety. The role requires a high school diploma and valid license, with growth opportunities in the restoration

Qualifications

• High school diploma or equivalent.
• Experience in restoration or construction preferred but not required.
• Valid driver's license with a clean driving record.
• Strong verbal and written communication skills.
• Ability to prioritize and meet deadlines.
• Experience with data entry on tablets or mobile devices.
• FSRT and/or OCT certifications preferred.

Responsibilities

• Retrieves work orders, loads equipment and arrives at the job site.
• Explain processes and next steps to customers using printed materials.
• Complete assigned jobs per company procedures while maintaining quality.
• Perform fire/smoke damage repair and related tasks including water extraction and pack‑out.
• Ensure equipment and vehicles are properly handled; report malfunctions.
• Inspect jobs after completion and obtain customer signatures for approval.
• Make daily adjustments to the drying plan based on meter readings.
• Communicate customer issues and daily activities with supervisor and staff.
• Prepare documentation and photos for insurance reimbursement.

Skills

Communication

Problem solving

Customer service

Disaster restoration

Data entry

Time management

Safety compliance

Education

High school diploma

Job description

ServiceMaster Restore 4671 - Green Bay is seeking a Fire Restoration Technician to monitor and complete restoration tasks, including drying, demolition, and pack‑out of contents. You will review notes and photos to support insurance reimbursements and explain steps to customers in person.

Responsibilities include loading gear, performing smoke/fire repair, data capture, and ensuring safety. The role requires a high school diploma and valid license, with growth opportunities in the restoration