Restoration Supervisor

SERVPRO of Jonesboro; Jonesboro (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA Matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Company vehicle

Competitive salary

Dental insurance

Job summary

SERVPRO of Jonesboro is seeking a Restoration Supervisor (Fire) to coordinate and oversee restoration projects, ensuring safety, quality, and timely delivery. You will supervise technicians, manage client communications, and document progress on each job.

This role requires a valid driver’s license and at least 1 year of cleanup/restoration experience; IICRC is a plus. The franchise emphasizes frontline service, OSHA compliance, and opportunities for advancement with the SERVPRO brand.

Qualifications

• High school diploma or GED preferred.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Follow OSHA guidelines for job safety.
• Coach and train restoration technicians.

Skills

Supervision

Customer service

Safety awareness

Construction/restoration knowledge

Communication

Education

High school diploma / GED

Job description

• Professional development

Benefits

• Simple IRA Matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Company car
• Competitive salary
• Dental insurance

SERVPRO of Jonesboro is hiring a Restoration Supervisor (Fire)!

Benefits

SERVPRO of Jonesboro offers:

• Competitive compensation
• Simple IRA (3% match), Dental, Vision, Health Expense Reimbursement, Sick/Vacation Pay.
• Career progression
• Professional development
• Company Vehicle

And more!

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.