Fire Protection Operations Leader — Drive Field Team Excellence (Gurnee)

Boutique Recruiting; Gurnee (IL); On-site; USD 86,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

PTO and paid holidays

Relocation assistance

Job summary

Boutique Recruiting seeks a Fire Protection Operations Manager to lead its Gurnee, Illinois operation, directing technicians and office staff while driving scheduling, productivity and customer relationships.

The ideal candidate brings 5+ years of private-sector fire protection or life-safety experience, hands-on hood suppression knowledge (ANSUL, Amerex, Pyro-Chem, Kidde, Range Guard), and strong leadership. This role is onsite with travel as needed.

Qualifications

• 5+ years of private-sector fire protection or life-safety experience.
• Proven leadership or supervisory experience managing technicians or field service teams.
• Hands-on kitchen hood suppression experience with systems such as ANSUL, Amerex, Pyro-Chem, Kidde, or Range Guard.
• Strong knowledge of fire extinguishers and commercial fire protection service requirements.
• Willingness to work onsite in Gurnee, Illinois and travel as needed.

Responsibilities

• Lead and manage a team of 7–10 fire protection technicians and office staff.
• Oversee daily scheduling, workflow, productivity, and service quality across field operations.
• Hire, train, coach, and develop employees while conducting team meetings and performance reviews.
• Track KPIs, labor efficiency, and operational performance to drive results.
• Ensure compliance with NFPA standards, AHJ requirements, and company safety policies.
• Manage customer relationships and resolve escalated service or operational issues.
• Oversee inventory, vendors, purchasing, and costs while partnering with sales and operations.

Skills

Leadership experience

Field operations management

Kitchen hood suppression experience

Customer service

Onsite work

Travel readiness

Job description

Boutique Recruiting seeks a Fire Protection Operations Manager to lead its Gurnee, Illinois operation, directing technicians and office staff while driving scheduling, productivity and customer relationships.

The ideal candidate brings 5+ years of private-sector fire protection or life-safety experience, hands-on hood suppression knowledge (ANSUL, Amerex, Pyro-Chem, Kidde, Range Guard), and strong leadership. This role is onsite with travel as needed.