Fire Protection Operations Lead — National Accounts

Pye-Barker Fire & Safety; Lubbock (TX); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan for all eligible

Job summary

Pye-Barker Fire & Safety is seeking an Operations Manager to lead the day-to-day operations for inspection, testing, maintenance, service, and installation of fire alarm, sprinkler, suppression, and extinguishers. You will ensure efficiency, customer satisfaction, and profitability across service lines.

Ideal candidates have a Bachelor's in Business Management or related field, 5+ years of management experience, and direct fire protection industry experience. Certifications are a plus.

Qualifications

• Bachelor's degree in Business Management or equivalent.
• 5+ years of management experience.
• Direct experience in the fire protection industry (alarm, sprinkler, suppression).
• Strong leadership, communication, and organizational skills.
• Experience managing field service teams and remote employees preferred.
• NICET/FAL/FEL certifications are a plus.

Responsibilities

• Lead day-to-day operations for inspection, testing, maintenance, service and installation of fire protection systems.
• Ensure quotes, inspections, and service activities are completed accurately and timely.
• Provide training for field personnel in fire protection systems and customer service.
• Manage customer concerns, disputes, and billing issues.
• Hire, onboard, coach, and develop employees.
• Collaborate with Account Managers to strengthen customer relationships and service delivery.
• Monitor performance metrics and ensure compliance with codes and standards.

Skills

Leadership

Communication

Organizational skills

Field service teams

Education

Bachelor's degree in Business Management or equivalent

5+ years management experience

Direct experience in fire protection industry

Industry certifications a plus (FAL, FEL, FEL-K, NICET)

Tools

National Accounts experience

Job description

Pye-Barker Fire & Safety is seeking an Operations Manager to lead the day-to-day operations for inspection, testing, maintenance, service, and installation of fire alarm, sprinkler, suppression, and extinguishers. You will ensure efficiency, customer satisfaction, and profitability across service lines.

Ideal candidates have a Bachelor's in Business Management or related field, 5+ years of management experience, and direct fire protection industry experience. Certifications are a plus.