Operations Manager

Pye-Barker Fire & Safety, LLC; Lubbock (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

401K with employer match

Paid vacation and holidays

Training and Career Development

Company vehicle

ALL In Ownership Plan eligibility

Job summary

Pye-Barker Fire & Safety, LLC in Texas is seeking an Operations Manager to lead the inspection, testing, maintenance, service, and installation of fire alarm, sprinkler, suppression, and extinguisher systems. You will drive operational efficiency, customer satisfaction, and profitability across service lines.

You will hire and develop staff, coordinate field teams, ensure compliance with fire and life safety codes, and partner with Account Managers to grow National Accounts.

Qualifications

• Bachelor's degree in Business Management or equivalent.
• 5+ years of management experience.
• Direct experience in the fire protection industry including fire alarm, fire sprinkler, and fire suppression operations.
• Strong leadership, communication, and organizational skills.
• Experience managing field service teams, installers, inspectors, fitters, and remote employees preferred.
• Experience supporting National Accounts preferred.
• Industry certifications are a plus, including Fire Alarm License (FAL), Fire Equipment License (FEL), FEL-K Kitchen Suppression, NICET, Fire Sprinkler Certification.

Responsibilities

• Ensure quote requests, inspections, and service-related activities are completed accurately and in a timely manner.
• Provide initial and ongoing training for field fire alarm, fire sprinkler, fire suppression, fire extinguisher, as well as customer service best practices.
• Manage customer concerns, operational disputes, and billing issues.
• Lead employee hiring, onboarding, performance management, coaching, and development.
• Manage local and remote employees to ensure consistent service quality and operational performance.
• Meet regularly with customers to gather feedback and identify service improvement opportunities.
• Evaluate staffing needs and make hiring recommendations to support business growth.
• Work with technicians, inspectors, fitters, and field personnel to maintain appropriate inventory levels and operational efficiency.
• Monitor operational performance metrics and provide regular updates to leadership.
• Ensure compliance with applicable fire and life safety codes, reporting requirements, and company standards.
• Support National Account customers by ensuring consistent service execution across multiple locations.
• Collaborate with Account Managers to resolve operational issues and strengthen customer relationships.

Skills

Leadership

Communication

Operations management

Field service

Education

Bachelor's degree in Business Management or related field

Tools

Project management software

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Operations Manager

The Operations Manager is responsible for the day-to-day leadership of the inspection, testing, maintenance, service, and installation of fire alarm, fire sprinkler, fire suppression, fire extinguisher. This role ensures operational efficiency, customer satisfaction, employee development, and profitability across all service lines.

Essential Duties & Responsibilities

• Ensure quote requests, inspections, and service-related activities are completed accurately and in a timely manner.
• Provide initial and ongoing training for field fire alarm, fire sprinkler, fire suppression, fire extinguisher, as well as customer service best practices.
• Manage customer concerns, operational disputes, and billing issues.
• Lead employee hiring, onboarding, performance management, coaching, and development.
• Manage local and remote employees to ensure consistent service quality and operational performance.
• Meet regularly with customers to gather feedback and identify service improvement opportunities.
• Evaluate staffing needs and make hiring recommendations to support business growth.
• Work with technicians, inspectors, fitters, and field personnel to maintain appropriate inventory levels and operational efficiency.
• Monitor operational performance metrics and provide regular updates to leadership.
• Ensure compliance with applicable fire and life safety codes, reporting requirements, and company standards.
• Support National Account customers by ensuring consistent service execution across multiple locations.
• Collaborate with Account Managers to resolve operational issues and strengthen customer relationships.

Education/Qualification

• Bachelor's degree in Business Management, Business Administration, or equivalent work-related experience.
• 5+ years of management experience.
• Direct experience in the fire protection industry, including fire alarm, fire sprinkler, and fire suppression operations, required.
• Strong leadership, communication, and organizational skills.
• Experience managing field service teams, installers, inspectors, fitters, and remote employees preferred.
• Experience supporting National Accounts preferred.
• Industry certifications are a plus, including:
• Fire Alarm License (FAL)
• Fire Equipment License (FEL)
• FEL-K Kitchen Suppression
• NICET
• Fire Sprinkler Certification

Other Duties

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer. Must be able to access and navigate the production facility. Must be able to lift 15 pounds at a time.

Benefits and Perks

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Equal Opportunity Employer

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.

We are hiring across the nation! Many of our roles provide on-the-job training to help you get licensed and working.

Locations

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About Us

Since 1946, we have been an industry leader with a reputation for putting our customers and our people first.

Our Culture

We strive to serve our communities by keeping businesses, families, and neighbors safe from fire, life safety, and security risks. Our values serve as the foundation for our culture - they're how we treat our customers and each other. We promise to make recommendations that are always in the best interest of our customers and provide service that's responsive and dependable, every time. You can count on us to care for you - our customer - as we care for each other. We have the utmost appreciation for this industry and each other, and are proud to be working together to help our customers and neighbors protect what they've built. We're committed to quality craftsmanship, quick response and taking care of our team members and our customers like family.