Fire Protection Operations Manager

Pye-Barker Fire & Safety; Lubbock (TX); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan for all eligible

Job summary

Pye-Barker Fire & Safety is seeking an Operations Manager to lead the day-to-day operations for inspection, testing, maintenance, service, and installation of fire alarm, sprinkler, suppression, and extinguishers. You will ensure efficiency, customer satisfaction, and profitability across service lines.

Ideal candidates have a Bachelor's in Business Management or related field, 5+ years of management experience, and direct fire protection industry experience. Certifications are a plus.

Qualifications

• Bachelor's degree in Business Management or equivalent.
• 5+ years of management experience.
• Direct experience in the fire protection industry (alarm, sprinkler, suppression).
• Strong leadership, communication, and organizational skills.
• Experience managing field service teams and remote employees preferred.
• NICET/FAL/FEL certifications are a plus.

Responsibilities

• Lead day-to-day operations for inspection, testing, maintenance, service and installation of fire protection systems.
• Ensure quotes, inspections, and service activities are completed accurately and timely.
• Provide training for field personnel in fire protection systems and customer service.
• Manage customer concerns, disputes, and billing issues.
• Hire, onboard, coach, and develop employees.
• Collaborate with Account Managers to strengthen customer relationships and service delivery.
• Monitor performance metrics and ensure compliance with codes and standards.

Skills

Leadership

Communication

Organizational skills

Field service teams

Education

Bachelor's degree in Business Management or equivalent

5+ years management experience

Direct experience in fire protection industry

Industry certifications a plus (FAL, FEL, FEL-K, NICET)

Tools

National Accounts experience

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Operations Manager is responsible for the day-to-day leadership of the inspection, testing, maintenance, service, and installation of fire alarm, fire sprinkler, fire suppression, fire extinguisher. This role ensures operational efficiency, customer satisfaction, employee development, and profitability across all service lines.

Essential Duties & Responsibilities:

• Ensure quote requests, inspections, and service-related activities are completed accurately and in a timely manner.
• Provide initial and ongoing training for field fire alarm, fire sprinkler, fire suppression, fire extinguisher, as well as customer service best practices.
• Manage customer concerns, operational disputes, and billing issues.
• Lead employee hiring, onboarding, performance management, coaching, and development.
• Manage local and remote employees to ensure consistent service quality and operational performance.
• Meet regularly with customers to gather feedback and identify service improvement opportunities.
• Evaluate staffing needs and make hiring recommendations to support business growth.
• Work with technicians, inspectors, fitters, and field personnel to maintain appropriate inventory levels and operational efficiency.
• Monitor operational performance metrics and provide regular updates to leadership.
• Ensure compliance with applicable fire and life safety codes, reporting requirements, and company standards.
• Support National Account customers by ensuring consistent service execution across multiple locations.
• Collaborate with Account Managers to resolve operational issues and strengthen customer relationships.

Education/Qualification:

• Bachelor's degree in Business Management, Business Administration, or equivalent work related experience.
• 5+ years of management experience.
• Direct experience in the fire protection industry, including fire alarm, fire sprinkler, and fire suppression operations, required.
• Strong leadership, communication, and organizational skills.
• Experience managing field service teams, installers, inspectors, fitters, and remote employees preferred.
• Experience supporting National Accounts preferred.
• Industry certifications are a plus, including:
  • Fire Alarm License (FAL)
  • Fire Equipment License (FEL)
  • FEL-K Kitchen Suppression
  • NICET Fire Sprinkler Certification

Other Duties

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to access and navigate the production facility.
• Must be able to lift 15 pounds at a time.

Benefits And Perks

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.