Fire Protection Dispatch Coordinator

Impact Fire Services, LLC; Tampa, Northern (FL, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Healthcare, dental, vision

Paid time off & holidays

401(k) company match

Disability insurance

Training & licensing reimbursement

Career pathways in fire protection

Mentorship & growth opportunities

Job summary

Impact Fire Services is seeking a detail-oriented Dispatch/Customer Support Specialist to coordinate service requests, track jobs, and ensure customer satisfaction across fire protection systems. You will handle escalated inquiries, manage scheduling and billing coordination, and work closely with multiple teams to deliver timely updates.

This role supports a growing nationwide fire safety operation with strong potential for mentorship and training.

Qualifications

• + Strong background in customer and interpersonal communication.
• + Proficiency of MS Office: Outlook, Excel, Teams.
• + Customer Service/Dispatch - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others, at all times.
• + Problem Solving - Identifies potential issues, find solutions by looking beyond the obvious, and apply effective methods for solving problems to support the business objectives.
• + Detailed oriented and demonstrate a high degree of accuracy when performing data entry and confidence working in a fast-paced environment.
• + Ability to analyze and revise operating practices to improve efficiency .

Responsibilities

• Dispatch and coordinate client service work requests to repair and maintain fire protection components to include extinguisher, suppression, and sprinkler systems for our district office.
• Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction.
• Handle all escalated calls and research the problem to determine what issues may be affecting the customer.
• Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates.
• Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.
• Track customer paperwork and submit timely and accurately.
• Work cross functionally with other teams and departments.
• Answering phone calls and email messages and providing support to our customer base.

Skills

Customer service

Dispatch coordination

Problem solving

Data entry

Detail orientation

Multitasking

Teamwork

Tools

MS Office

Outlook

Excel

Teams

Job description

Impact Fire Services is seeking a detail-oriented Dispatch/Customer Support Specialist to coordinate service requests, track jobs, and ensure customer satisfaction across fire protection systems. You will handle escalated inquiries, manage scheduling and billing coordination, and work closely with multiple teams to deliver timely updates.

This role supports a growing nationwide fire safety operation with strong potential for mentorship and training.